Emergency Communications Dispatcher (24/7)

Hot Springs Village Property Owners Assoc; Hot Springs Village (AR); Vor Ort; USD 35.000 - 48.000; Vollzeit

Zusammenfassung

Hot Springs Village Property Owners Assoc is seeking a 911 Telecommunicator to receive, process, and prioritize emergency and non-emergency calls, and to dispatch appropriate public safety resources. The role requires critical thinking, multitasking, and accurate information management within a 24-hour communications center.

You will maintain communications with police, fire, and EMS, document calls in CAD, dispatch via radio, and coordinate field responses while ensuring officer and public

Qualifikationen

• High school diploma or equivalent required.
• Must pass a comprehensive background investigation and criminal history check.
• Certifications within 1 year: ACIC/NCIC, Basic Telecommunicator Certification, FEMA IS-100/200/700/800, In-house New Hire Orientation.
• Typing speed at least 35 WPM.
• Basic computer proficiency and ability to learn multiple software systems.

Aufgaben

• Receive and process 911 and non-emergency calls for Police and Fire services.
• Determine call priority and gather accurate, relevant information.
• Document calls in CAD (Motorola Flex) concisely and timely.
• Dispatch personnel via radio; manage multiple channels.
• Coordinate field unit activity and provide updates.
• Prioritize officer and public safety in communications.
• Communicate with agencies via radio, telephone, ACIC/NCIC.
• Perform inquiries in ACIC/NCIC and CJIS-compliant databases.
• Maintain confidentiality of sensitive information.
• Support during critical incidents and complete required training.

Kenntnisse

Calm under pressure

Verbal communication

Active listening

Multitasking

Information translation

Radio procedures

Attention to detail

Ausbildung

High school diploma or equivalent

ACIC/NCIC certification

Basic Telecommunicator Certification

FEMA IS-100, 200, 700, 800

In-house New Hire Orientation

Minimum typing speed 35 WPM

Basic computer proficiency

Tools

Motorola Flex CAD

ACIC/NCIC systems

Jobbeschreibung

Hot Springs Village Property Owners Assoc is seeking a 911 Telecommunicator to receive, process, and prioritize emergency and non-emergency calls, and to dispatch appropriate public safety resources. The role requires critical thinking, multitasking, and accurate information management within a 24-hour communications center.

You will maintain communications with police, fire, and EMS, document calls in CAD, dispatch via radio, and coordinate field responses while ensuring officer and public