Emergency Communications Dispatcher

Public Safety Dispatch Network; Woodside East (DE); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

Public Safety Dispatch Network seeks qualified Public Safety Dispatcher/Telecommunicator to join Woodside operations. This role manages emergency and nonemergency requests, verifies locations, and prioritizes calls using approved procedures while coordinating with responders.

The position requires accurate typing, clear communication, and the ability to switch tasks across computer-aided dispatch, telephone, mapping, and radio systems. Training and certifications vary by jurisdiction.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

Computer-aided dispatch

Telephone systems

Mapping systems

Radio systems

Job description

Public Safety Dispatch Network seeks qualified Public Safety Dispatcher/Telecommunicator to join Woodside operations. This role manages emergency and nonemergency requests, verifies locations, and prioritizes calls using approved procedures while coordinating with responders.

The position requires accurate typing, clear communication, and the ability to switch tasks across computer-aided dispatch, telephone, mapping, and radio systems. Training and certifications vary by jurisdiction.