Emergency Communications Dispatcher

Regional 911 Intake Solutions; Town of Phelps (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions in Phelps, WI is seeking Police Dispatcher opportunities. Dispatchers receive emergency and nonemergency requests, document locations and hazards, and assign calls to officers while monitoring radios and coordinating with neighboring agencies.

A high school diploma is commonly required; typing, listening, and clear radio communication are essential, with geography knowledge. Training and security screening for CJIS access may apply; night shifts and overtime are

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level vacancies may provide training; experienced classifications may require prior police dispatch work and applicable certifications.
• Candidates should be able to type accurately, understand spoken information, communicate clearly by radio, and learn jurisdictional geography.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Skills

Typing

Radio communication

Multitasking

Geography knowledge

Education

High school diploma

Tools

Criminal justice information systems

Job description

Regional 911 Intake Solutions in Phelps, WI is seeking Police Dispatcher opportunities. Dispatchers receive emergency and nonemergency requests, document locations and hazards, and assign calls to officers while monitoring radios and coordinating with neighboring agencies.

A high school diploma is commonly required; typing, listening, and clear radio communication are essential, with geography knowledge. Training and security screening for CJIS access may apply; night shifts and overtime are