Emergency Communications Dispatcher

Public Safety Dispatch Network; Michigan; On-site; USD 42,000 - 70,000; Full time

Job summary

Public Safety Dispatch Network in Comstock, MI is seeking qualified individuals to join our Public Safety Dispatcher/Telecommunicator team. Responsibilities include processing emergency and nonemergency requests, verifying locations, prioritizing incidents, and operating CAD, telephony, mapping, and radio systems.

The role involves coordinating resources, monitoring unit status, and ensuring accurate records while adhering to information-security requirements.

Qualifications

• Typing accurately and quickly.
• Active listening and clear, concise communication.
• Ability to switch between tasks and manage multiple calls.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD software

Radio systems

Telecommunications equipment

Job description

Public Safety Dispatch Network in Comstock, MI is seeking qualified individuals to join our Public Safety Dispatcher/Telecommunicator team. Responsibilities include processing emergency and nonemergency requests, verifying locations, prioritizing incidents, and operating CAD, telephony, mapping, and radio systems.

The role involves coordinating resources, monitoring unit status, and ensuring accurate records while adhering to information-security requirements.