Emergency Communications Dispatcher

UnityPoint Health; Marshalltown (IA); On-site; USD 19,286 - 30,307; Full time

Job summary

UnityPoint Health – Marshalltown Hospital is seeking a Communications Representative in Security to support hospital operations. This as-needed, variable-hours role handles calls, pages, and messages, coordinating with departments and emergency responders to ensure accurate and efficient communication.

The position suits someone who communicates clearly, stays calm under pressure, and enjoys helping others.

Qualifications

• High school diploma or equivalent required.
• Experience as secretary, receptionist, or customer service in a busy public office preferred.

Responsibilities

• Manage incoming calls, pages, and messages through the hospital switchboard.
• Direct communications to the appropriate departments, providers, and on-call staff.
• Prioritize urgent requests and support timely communication during emergencies.
• Assist patients, visitors, and team members with questions and general information.
• Monitor hospital alarm systems and relay critical information to emergency response teams.
• Coordinate interpreter and communication assistance services for patients and visitors.
• Maintain accurate contact lists, on-call schedules, and communication records.
• Troubleshoot basic telecommunications issues and report system concerns.
• Support emergency preparedness, incident command, and disaster response activities as needed.
• Contribute ideas that improve communication processes and service efficiency.

Skills

Communication

Calm under pressure

Education

High school diploma

Job description

UnityPoint Health – Marshalltown Hospital is seeking a Communications Representative in Security to support hospital operations. This as-needed, variable-hours role handles calls, pages, and messages, coordinating with departments and emergency responders to ensure accurate and efficient communication.

The position suits someone who communicates clearly, stays calm under pressure, and enjoys helping others.