Emergency Communications Dispatcher

Public Safety Dispatch Network; Forbes (MN); Sur place; USD 38 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Forbes, MN seeks a professional call taker to answer emergency and nonemergency lines, verify incident locations and caller details, and enter accurate information into dispatch software for rapid response. Applicants should have a high school diploma or equivalent.

Strong listening, accurate typing, clear communication, and the ability to follow structured procedures are essential, with training and certification provided and opportunities for ongoing

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-taking experience is helpful; dispatch experience not required.
• Strong listening, typing, communication, and ability to follow procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Formation

High school diploma or recognized equivalent

Description du poste

Public Safety Dispatch Network in Forbes, MN seeks a professional call taker to answer emergency and nonemergency lines, verify incident locations and caller details, and enter accurate information into dispatch software for rapid response. Applicants should have a high school diploma or equivalent.

Strong listening, accurate typing, clear communication, and the ability to follow structured procedures are essential, with training and certification provided and opportunities for ongoing