Emergency Communications Dispatcher

City of Jacksonville Beach; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

City of Jacksonville Beach is seeking a dedicated Public Safety Communications Officer I to handle 9-1-1 calls, dispatch police, fire rescue, and ocean rescue teams. You will operate radio equipment, enter data, and coordinate with agencies during emergencies, ensuring accurate documentation and calm, clear communication.

Ideal candidates will have a high school diploma, FCIC/NCIC operator certification, and Florida 911 certification, with open availability for rotating shifts including nights

Qualifications

• High school diploma or equivalent.
• Must obtain FCIC/NCIC Operator Certificate and FDOH 911 Public Safety Telecommunicator Certification within one year.

Responsibilities

• Answer 9-1-1 calls and dispatch police and emergency services.
• Process information requests and non-emergency assistance.
• Operate the computerized radio and dispatch systems.
• Coordinate with other public safety agencies and maintain records.

Skills

Emergency dispatch

Radio equipment operation

Empathetic listening

Clear English communication

Data entry

Education

High school diploma or equivalent

FCIC/NCIC Operator Certification

FDOH 911 Public Safety Telecommunicator Certification

Tools

FCIC/NCIC system

Computer aided dispatch

GPS systems

Job description

City of Jacksonville Beach is seeking a dedicated Public Safety Communications Officer I to handle 9-1-1 calls, dispatch police, fire rescue, and ocean rescue teams. You will operate radio equipment, enter data, and coordinate with agencies during emergencies, ensuring accurate documentation and calm, clear communication.

Ideal candidates will have a high school diploma, FCIC/NCIC operator certification, and Florida 911 certification, with open availability for rotating shifts including nights