Emergency Communications Dispatcher

Eaton County; Charlotte (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Eaton County is seeking a Public Safety Telecommunicator who will relay information from emergency callers to Police, Fire and EMS, monitor primary and secondary radio channels and dispatch the appropriate units.

The role requires a high school diploma or GED, APCO 40-hour training preferred, and the ability to multitask, take accurate notes, and maintain CAD records while supporting multiple agencies in a high‑stress environment.

Qualifications

• High school diploma or GED required; APCO 40-hour course preferred.
• Experience in admin support or emergency communications is desirable.
• Ability to multitask, follow procedures and speak English clearly.

Responsibilities

• Receive all incoming calls requesting Police, Fire, or EMS.
• Provide Emergency Medical Dispatching when appropriate.
• Determine which response agency is responsible for responding to the call and dispatches the appropriate unit(s).
• Refer citizens to appropriate agencies or departments when call is not police, fire or EMS related.
• Provide emergency assistance to callers until responding emergency units arrive and assume control of the situation.
• Monitor primary and secondary radio channels.
• Maintain, update and apply accurate records by utilizing related information databases.
• Gather, classify and supplement pertinent information obtained from the caller and enter it into the CAD system.
• Operate a CAD console equipped with multiple computer terminals, including mapping and aerial photography.
• Operate a radio console with multiple radio channels to dispatch police, fire and EMS agencies.
• Monitor and control a large number of public safety resources throughout Eaton County.
• Query and enter information through LEIN and NCIC data files.
• May perform the duties of a Public Safety Telecommunications Supervisor in the absence of this person.
• Perform such other related duties as directed by higher authority.
• Train new Public Safety Telecommunicators and assist Telecommunication Supervisors in evaluating the progress and/or performance of employees.

Skills

Keyboarding skills

Team player

Good judgment

Multitasking

Attention to detail

English communication

Education

High school diploma or GED

APCO 40 hour Basic Telecommunicator Course

Tools

CAD system

LEIN

NCIC data files

Job description

Eaton County is seeking a Public Safety Telecommunicator who will relay information from emergency callers to Police, Fire and EMS, monitor primary and secondary radio channels and dispatch the appropriate units.

The role requires a high school diploma or GED, APCO 40-hour training preferred, and the ability to multitask, take accurate notes, and maintain CAD records while supporting multiple agencies in a high‑stress environment.