Emergency Communications Dispatcher

Braintree; Braintree (MA); On-site; USD 42,000 - 70,000; Full time

Job summary

The Braintree Police Department seeks a qualified Dispatcher to professionally handle emergency and non-emergency calls, interview callers, and dispatch appropriate personnel. You will operate radios, phones, and computer systems to ensure rapid, accurate responses.

This role requires the ability to stay calm under pressure, maintain logs, follow CORI and department policies, and work shifts including nights, weekends, or holidays as needed.

Qualifications

• Knowledge of principles, practices and methods related to dispatch and communications.
• Excellent listening and communication skills required. Also requires patience and common sense. Computer skills required.
• Ability to maintain good public relations, and to follow written or oral instructions. Ability to make sound decisions under stress. Ability to prioritize tasks and perform multiple tasks simultaneously. Must be proficient in the use of communications equipment.

Responsibilities

• Promptly and professionally answer all emergency and non-emergency telephone lines for the Braintree Police Department. Interview callers and dispatch the appropriate emergency personnel as needed.
• A check of all equipment shall be completed at the start of every shift.
• Shall monitor all radio frequencies located in the Communications Center and respond when appropriate.
• Shall monitor any video or audio equipment located in the Communications Center and report information requiring the attention to the Shift Commander, Patrol Supervisor or Station Officer.
• Answer all telephone calls for assistance from the public and direct them to the appropriate agency or agencies as required.
• Maintain the highest level of professionalism and the strictest degree of confidentiality for all information received at all times including compliance with Massachusetts General Laws related to CORI.
• Announce the call numbers for the Police Department as issued and required by the FCC.
• Be thoroughly familiar with Police Department’s policy and procedures relating to the use of radio and other communications equipment.

Skills

Excellent listening

Communication skills

Patience

Public relations

Education

High School diploma

Tools

Computer literacy

Job description

The Braintree Police Department seeks a qualified Dispatcher to professionally handle emergency and non-emergency calls, interview callers, and dispatch appropriate personnel. You will operate radios, phones, and computer systems to ensure rapid, accurate responses.

This role requires the ability to stay calm under pressure, maintain logs, follow CORI and department policies, and work shifts including nights, weekends, or holidays as needed.