Emergency Communications & Dispatch Specialist

Theuniversityunion; Amarillo (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

Apollo MedFlight is seeking a Communication Specialist in Amarillo, TX to manage vital air and ground transport communications. You will coordinate with medical teams, pilots, and ground crews, ensuring swift, accurate dispatch and exceptional customer service.

Under the Communications Center Manager, you will handle requests, operate telecom equipment, and maintain liaison across teams to guarantee patient safety and timely transport operations.

Qualifications

• Experience in dispatching with high volume
• Excellent phone and customer service skills
• Radio communications experience
• Able to multi-task and remain calm under pressure
• Possess a valid driver license
• Excellent computer and data entry skills
• Competency in reading different types of maps and familiarity with the geographic regions serviced
• High School diploma or equivalent required
• Ability to obtain IAMTCS Certified Flight Communicator
• Current knowledge of FCC regulations relating to EMS, Law Enforcement, and Fire
• Working knowledge and practical application of telecommunication systems associated with Public Safety

Responsibilities

• Communicate all requests for air and ground transport to appropriate personnel.
• Operate all telecommunication equipment associated with air transport.
• Facilitate the appropriate utilization of air and ground medical resources.
• Coordinate all flight following and ground transport tracking for all Apollo Aircraft and Ground Transport Units.
• Relay patient reports to hospitals and schedules ground ambulances for patient transfers to hospitals.
• Act as a liaison for all transports.
• Uphold Apollo policies and procedures.

Skills

Communication

Customer service

Radio communications

Multitasking

Data entry

Maps reading

Driver's license

Education

High school diploma

IAMTCS Certified Flight Communicator (desired)

Tools

FCC regulations knowledge

Job description

Apollo MedFlight is seeking a Communication Specialist in Amarillo, TX to manage vital air and ground transport communications. You will coordinate with medical teams, pilots, and ground crews, ensuring swift, accurate dispatch and exceptional customer service.

Under the Communications Center Manager, you will handle requests, operate telecom equipment, and maintain liaison across teams to guarantee patient safety and timely transport operations.