Air Medical Operations Center Manager

Heli Preflight; Amarillo (TX); On-site; USD 80,000 - 95,000; Full time

Job summary

Apollo MedFlight in Amarillo, TX seeks an OCC Manager to lead daily operations of the Operations Control Center, ensuring safe, on-time air medical flights and strict FAA compliance. The role includes supervising staff, maintaining SOPs, and coordinating training and staffing coverage.

Responsibilities include managing schedules, conducting performance reviews, and partnering with safety, training, and operations teams to resolve issues promptly.

Qualifications

• Minimum 3–5 years in an aviation dispatch/OCS role.
• 2+ years of supervisory or management experience.
• Proven compliance with FAA regulations and safety standards.

Responsibilities

• Lead daily OCC operations to ensure safe, on-time flights.
• Maintain OCC SOPs aligned with FARs and company policy.
• Coordinate training for OCC staff and partners.
• Schedule and manage OCC personnel shifts and training.
• Address customer concerns and escalate complex issues.

Skills

OCC Dispatch

FAA Regulations

Leadership

SOP Development

Scheduling

Root Cause Analysis

Communication

Training Oversight

Education

OCS Certification

Tools

Microsoft Office

Scheduling Software

GOP/Operations Manual

Job description

Apollo MedFlight in Amarillo, TX seeks an OCC Manager to lead daily operations of the Operations Control Center, ensuring safe, on-time air medical flights and strict FAA compliance. The role includes supervising staff, maintaining SOPs, and coordinating training and staffing coverage.

Responsibilities include managing schedules, conducting performance reviews, and partnering with safety, training, and operations teams to resolve issues promptly.