Emergency Communications Coordinator — 24/7 Center

Western State Hospital; Staunton (VA); On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Sick time

Family/personal time

Retirement with cash match

Job summary

Western State Hospital in Staunton, VA is seeking a full-time Emergency Coordinator I to serve as a communication hub, ensuring strong customer service and effective information flow for patients, staff, and the community.

The role requires managing access to the hospital, handling routine and emergency communications, and providing after-hours support within a confidential information center. Eligible candidates bring experience in healthcare customer service and MS Office proficiency.

Qualifications

• Experience in customer service or help desk capacity.
• Bilingual in English and another language (desired).
• Certification in MS Office or other computer programs used in the Information Center.
• Experience in healthcare related customer service.
• Higher education in a customer service or a healthcare related field.
• Veteran or veteran spouse.

Responsibilities

• Provide positive customer service and service recovery interactions for the hospital that disseminates routine and emergency incident information, provides access control assistance, and initial or follow-up direction to employees, patients, visitors, contractors, public safety and government officials, etc.
• Provide routine and emergency operational communication services via phone, two-way radio, overhead pages, e-mail, fax, and pagers, etc., to assist in the coordination of routine, heightened sensitivity situations, and emergency response efforts
• Provide after hours, weekends and holiday assistance in the patient admission/discharge
• Provide access control program management
• Provide administrative and record keeping services for the Information Center

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Western State Hospital in Staunton, VA is seeking a full-time Emergency Coordinator I to serve as a communication hub, ensuring strong customer service and effective information flow for patients, staff, and the community.

The role requires managing access to the hospital, handling routine and emergency communications, and providing after-hours support within a confidential information center. Eligible candidates bring experience in healthcare customer service and MS Office proficiency.