Emergency Communication Spec - Bangor

Department of Public Safety; Bangor (ME); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

13 paid holidays

Vacation leave

Health insurance coverage

Retirement plan

Job summary

Department of Public Safety - Bureau of Emergency Communications in Bangor, ME is seeking an Emergency Communications Specialist. The role involves acting as the first point of contact, coordinating responses to calls, and documenting information in the CAD system.

Candidates must be prepared for rotating shifts, including nights and weekends, in a 24/7 operation. Qualified applicants will handle 911 data and dispatch duties, with training on Maine State Terminal Operator and Emergency

Qualifications

• Graduation from high school or equivalent.

Responsibilities

• Acting as the first point of contact for people in need of help.
• Coordinating effective response to calls for service.
• Documenting calls in computer-aided dispatch system.
• Operating communications equipment, including CAD and radio systems.

Education

High school diploma or equivalent

Job description

Department of Public Safety - Bureau of Emergency Communications

Job Class Code: 8600 Grade: 19 (Professional/Technical) Salary: $28.09 - $37.35/Hour (Includes 30% stipend) Location: Bangor, ME Opening Date: October 16, 2026 Closing Date: October 30, 2026 Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Lights flashing... Sirens blaring... Emergency vehicles must be dispatched before they can help anyone... Enter the importance of Emergency Communication Specialists; they play this crucial role, acting as the liaison between law enforcement and people in need of help. They must gather essential information from callers before sharing it, accurately and promptly, with first responders.

Career Path

• Q/A positions
• Supervisor
• Operation Managers
• CAD Administrators
• Director

This operation must provide 24/7 coverage; therefore, it operates on a rotating schedule, which may include weekends, holidays, evenings, and/or night shifts.

Eligibility

Any selected candidate must be able to pass a fingerprint-based background check and a polygraph before employment.

Training & Scheduling

During the training period, the selected applicant must be available to work all 3 (three) shifts including days, evenings, and overnights. After the probationary period, shift assignments are determined by seniority in compliance with collective bargaining agreements.

Typical Responsibilities

• Acting as the first point of contact for people in need of help
• Coordinating effective response to calls for service
• Developing incident resolution strategies
• Searching databases to find pertinent information for appropriate personnel (things like criminal history, stolen property, and motor vehicle data)
• Documenting calls in computer-aided dispatch system
• Operating communications equipment, including computer-aided dispatch and radio systems

Success Traits

• Make prompt and accurate decisions under stressful and time-sensitive conditions
• Handle multiple enhanced 911 calls simultaneously
• Detect discrepancies within agency databases and report inconsistencies
• Perform duties with minimal supervision
• Prioritize incidents

Certification Training

• Maine State Terminal Operator
• Emergency Telecommunicator
• Emergency Fire Dispatcher
• Emergency Medical Dispatcher (which includes CPR training)
• NexGen 9-1-1

Qualifications

• Graduation from high school or equivalent.

Contact

Questions about this position should be directed to Theresa Perry at [e-mail].

Benefits

• Work-Life Balance - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan - The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program.
• Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.
• Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Equal Opportunity & Diversity

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.