Emergency Communcations Specialist - Augusta - Multiple Vacancies

MaineGuide; Augusta (ME); On-site; USD 39,000 - 51,000; Part time

Benefits offered by this job

Paid holidays

Sick leave

Vacation leave

Health insurance

Dental insurance

Retirement plan

Gym reimbursement

Flexible spending accounts

Student loan forgiveness

Employee assistance

Job summary

Department of Public Safety - Bureau of Emergency Communications in Augusta, Maine seeks an Emergency Communications Specialist. This role dispatches emergency and non-emergency calls, coordinates responses, and maintains meticulous incident records in CAD systems.

The position requires a high school diploma, the ability to pass a fingerprint background check and polygraph, and may involve rotating shifts including nights and weekends. Training yields multiple certifications within six months.

Qualifications

• Graduation from high school or equivalent.
• Must pass fingerprint-based background check and a polygraph before employment.

Responsibilities

• Act as the first point of contact for people in need of help.
• Coordinate effective response to calls for service.
• Develop incident resolution strategies.
• Search databases to find pertinent information for appropriate personnel (e.g., criminal history, stolen property, motor vehicle data).
• Document calls in computer aided dispatch system.
• Operate communications equipment, including CAD and radio systems.

Education

High school diploma or equivalent

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

.

Department of Public Safety - Bureau of Emergency Communications

Job Class Code:8600
Grade:19 (Professional/Technical)
Salary: $28.09 - $37.35/Hour (Includes30% stipend)
Location: Augusta, ME

Opening Date: October 16, 2026
Closing Date: October 30, 2026

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Lights flashing...

Sirens blaring...

Emergency vehicles must be dispatched before they can help anyone.

Enter the importance of Emergency Communication Specialists; they play this crucial role, acting as the liaison between law enforcement and people in need of help. They must gather essential information from callers before sharing it, accurately and promptly, with first responders. Build your career with the Department of Public Safety. Possible advancement routes include: Q/A positions, Supervisor, Operation Managers, CAD Administrators, or Director.

This operation must provide 24/7 coverage; therefore, it operates on a rotating schedule, which may include weekends, holidays, evenings, and/or night shifts.

If you want to serve your community, help the public, and make an impact with your next career, the State of Maine wants to hear from you!

Any selected candidate must be able to pass a fingerprint-based background check and a polygraph before employment.

During the training period, the selected applicant must be available to work all 3 (three) shifts including days, evenings, and overnights. After the probationary period, shift assignments are determined by seniority in compliance with collective bargaining agreements.

A typical day involves:

• For emergency and non-emergency situations:
  • Acting as the first point of contact for people in need of help
  • Coordinating effective response to calls for service
  • Developing incident resolution strategies
• Searching databases to find pertinent information for appropriate personnel (things like criminal history, stolen property, and motor vehicle data)
• Documenting calls in computer aided dispatch system
• Operating communications equipment, including computer aided dispatch and radio systems

To be successful, you must be able to…

• Make prompt and accurate decisions under stressful and time-sensitive conditions
• Handle multiple enhanced 911 calls simultaneously
• Detect discrepancies within agency databases and report inconsistencies
• Perform duties with minimal supervision
• Prioritize incidents

Within six months of hire, new employees receive training from the Department of Public Safety to attain certifications in:

• Maine State Terminal Operator
• Emergency Telecommunicator
• Emergency Fire Dispatcher
• Emergency Medical Dispatcher (which includes CPR training)
• NexGen 9-1-1

Minimum qualifications:

Graduation from high school or equivalent.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave – All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a