Client Patient Coordinator, Emergency

Ethos Veterinary Health; San Antonio (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

HSA / FSA

Life and Disability Insurance

Employee Assistance Program (EAP)

Employee Pet Discount

PTO and Holidays

Professional Development and Tuition

Uniform Stipend

Retirement Plan

Job summary

Ethos Veterinary Health is seeking a Client Patient Coordinator for our Emergency service in San Antonio, TX. The CPC supports doctors and technicians, communicates with clients, and helps manage medical and financial information during stressful visits.

The role requires strong client service, multitasking, and veterinary knowledge, with full-time days and weekends as needed. A positive team mindset and experience in veterinary settings are preferred.

Qualifications

• At least 2 years of experience as a veterinary technician or veterinary technician assistant preferred.
• Fluent English (speaking & reading) required for the role.

Responsibilities

• Address and help resolve client concerns (financial, medical, or other) in person or over the phone.
• Greet clients and patients, escort to exam rooms, and record vitals.
• Provide vet with pertinent medical history and assist with procedures as trained.
• Prepare and process laboratory paperwork and specimens; assist with imaging when needed.
• Coordinate discharge instructions, medications, and client education.

Skills

Veterinary experience

Client communication

Multitasking & organization

Team collaboration

Tools

SmartFlow

Medical records systems

Job description

Client Patient Coordinator - Emergency

$16 - $20/hr. | MissionVet Specialty & Emergency (MVS) | San Antonio, TX

Compensation

• $16 - $20/hr., depending on experience

Schedule

• Full Time
• Days: TBD
• Weekends Required

Full-Time Benefits Include

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Paid Time Off (PTO) and Holidays
• Professional Development and Tuition Assistance
• Uniform Stipend
• Retirement Plan

Job Description

The purpose of a Client Patient Coordinator (CPC) is to act as an extension of the doctor and technicians, to keep the clients updated with facts and financial information when appropriate and directed to do so. Help to calm the clients fears and at times bring them refreshments, tissues, anything that will make their experience more comfortable when going through the stressful time of an ill pet.

Client Communication & Patient Care

• Address and help resolve client concerns (financial, medical, or other) in person or over the phone.
• Greet clients and patients, and escort them to an exam room.
• Obtain and record patient vitals (weight, heart rate, respiratory rate, CRT/MM) in SmartFlow and the medical record.
• Provide the veterinarian with pertinent medical history as outlined in the training SOP.
• Provide patient restraint during examinations.
• If trained and appropriate, perform venipuncture, injections, bandage changes, and assist with minor, non-sedated procedures.

Laboratory & Diagnostics

• Complete and submit appropriate paperwork for laboratory specimens.
• Prepare and process specimens in accordance with laboratory standards; perform in-house lab work as needed.
• Submit and coordinate diagnostic imaging requests (X-rays, CT, MRI) and assist with radiology procedures as needed.

Financial Responsibilities

• Create and review estimates based on the veterinarian’s recommendations.
• Revise estimates for procedures or hospitalization and review updates with clients.
• Discuss deposits, expected costs, and follow-up expenses as directed.
• Complete Authorization and Release Forms, including confirming CPR/DNR status.
• Escort clients to the reception desk for payment or collect payments as needed.

Discharges & Admissions

• Ensure discharge summaries are completed by the veterinarian and review them with clients.
• Coordinate and prepare all medications prior to client arrival.
• Enter applicable charges into invoices and notify the veterinarian for final review.
• Escort clients to exam rooms and review discharge instructions, including VetRocket images when applicable.
• Clearly explain discharge instructions, medications (including use, labeling, contraindications, and side effects), and provide all necessary handouts.
• Prepare patients for discharge, ensuring they are clean and presentable.
• Admit patients by creating cage cards, collars, and setting up kennels.
• Generate SmartFlow workflows as directed by the veterinarian.
• Maintain efficient client flow and minimize wait times for discharges and medications.

Hospital Operations & Support

• Clean and maintain exam rooms between patients and at the end of the day.
• Assist and coordinate ICU/recovery patient visits with owners.
• Coordinate euthanasia services, including paperwork, body care, and keepsakes (e.g., paw prints).

Deceased Patient Care

• Discuss body care options with clients and complete all required documentation.
• Prepare patient paw prints and follow established protocols.

Documentation & Records

• Accurately document all client communications in the medical record using CCOMs.
• Maintain and organize records, including medical, client, financial, and laboratory documentation.

Other

• Assist other departments when necessary and/or as directed by your direct supervisor.
• CPCs assist with gurney calls, cleanup calls, and owner assistance calls.
• Assist with laundry, restocking, and cleanliness of hospital.
• All other duties as assigned.

Qualifications

• At least 2 years of experience as a veterinary technician or veterinary technician assistant preferred as a veterinary technician or veterinary technician assistant preferred
• Strong interpersonal and client communication skills with a passion for assisting others.
• Exceptional multitasking abilities, organizational skills, and attention to detail.
• Dependable, proactive, and team-oriented with a positive attitude.
• Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
• Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
• Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
• Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
• Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

About MissionVet Specialty & Emergency

MVS is a premier emergency and specialty veterinary hospital serving San Antonio and South Texas. Since opening in 2012, MVS has become a trusted referral partner for veterinarians throughout the region, providing advanced emergency and specialty care for dogs and cats.

Our team is comprised of industry leaders, board-certified specialists, experienced veterinary professionals, and compassionate support staff who are dedicated to advancing veterinary medicine while delivering exceptional patient and client care. We foster a collaborative environment where team members are encouraged to learn, grow, and thrive throughout their careers.

Nearby Communities

• San Antonio, TX
• New Braunfels, TX
• Schertz, TX
• Cibolo, TX
• Universal City, TX
• Converse, TX
• Boerne, TX
• Helotes, TX
• Seguin, TX
• Floresville, TX
• Castroville, TX
• Pleasanton, TX

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.