Emergency Center Patient Access Specialist

Jacksonville ER & Hospital, LLC; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Nutex Health is seeking a Patient Service Representative to support the emergency center’s check-in and check-out processes. The role emphasizes courteous communication, accurate data collection, and adherence to confidentiality standards.

The ideal candidate has a high school diploma and at least two years in a patient access role within a hospital, ER, or clinic, with preferred experience in ER admissions and scheduling.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic.
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred.

Responsibilities

• Front Desk Operations: Greet patients and guests with a cheerful demeanor, determine necessary services and direct patients accordingly, collect demographic information and ensure proper signatures for billing accuracy, maintain logs of patient information and manage phone inquiries professionally, manage office supplies and maintain a clean and welcoming environment.
• Financial Responsibilities: Collect payments via cash, checks, and credit card for co-pays and account balances, maintain an accurate financial ledger and perform daily reconciliation of patient accounts.
• Facility Cleanliness: Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms.
• Communication Skills: Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values.
• Professional Development: Attend monthly staff meetings and engage in performance improvement activities.
• Other Duties: Assist management with additional tasks or projects as assigned.

Skills

Communication skills

Organizational abilities

Patient confidentiality

Education

High School Diploma or equivalent

Job description

Nutex Health is seeking a Patient Service Representative to support the emergency center’s check-in and check-out processes. The role emphasizes courteous communication, accurate data collection, and adherence to confidentiality standards.

The ideal candidate has a high school diploma and at least two years in a patient access role within a hospital, ER, or clinic, with preferred experience in ER admissions and scheduling.