Emergency Care Navigator & Patient Access Champion

Episcopal Health Services, Inc.; New York (NY); On-site; USD 74,000 - 92,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Episcopal Health Services, Inc. in New York is seeking a Patient Navigator to support emergency department treat-and-release patients who lack adequate linkage to primary care.

Responsibilities include coordinating referrals, guiding patients to follow-up care within 30 days, addressing barriers, and documenting activities in the electronic medical record. Requires strong telephonic and interpersonal communication and teamwork.

Qualifications

• Minimum 2 years of health experience in a professional setting, working with psychiatric populations.
• Knowledge of patient navigation, appointment and referral coordination, and healthcare terminology.
• Knowledge of HIPAA and Privacy requirements.
• Understanding of Social Determinants of Health, health equity, and cultural awareness.
• Clear telephonic and interpersonal communication skills and ability to work in a team.

Responsibilities

• Identify or receive referrals for treat-and-release patients with limited primary care linkage.
• Interview patients to assess primary care engagement and understanding of first-contact care.
• Identify barriers to primary care including insurance, transportation, and literacy.
• Assist with Medicaid eligibility and insurance referrals.
• Ensure discharge instructions and follow-up obligations are understood; provide education and empathy.
• Connect patients with health and social services using public and institutional directories.
• Schedule primary care or subspecialty follow-up within prescribed timeframes; confirm logistics and coverage.
• Document appointment details in the EMR and discharge paperwork.
• Follow up within 48 hours after ED discharge to reinforce care plans and adherence.
• Maintain active follow-up worklists and data for review with leadership.
• Perform duties in accordance with policies and EHS ICARE values.

Skills

Telephonic communication

Interpersonal communication

Team collaboration

Education

Bachelor's degree in Human Services or Social Work or related field

Job description

Episcopal Health Services, Inc. in New York is seeking a Patient Navigator to support emergency department treat-and-release patients who lack adequate linkage to primary care.

Responsibilities include coordinating referrals, guiding patients to follow-up care within 30 days, addressing barriers, and documenting activities in the electronic medical record. Requires strong telephonic and interpersonal communication and teamwork.