Emergency Care Navigator

LE101 North Mississippi Medical Center, Inc; Portland (OR); On-site; USD 21,000 - 31,000; Full time

Job summary

North Mississippi Health Services is seeking a Care Coordinator in the Emergency Services department to promote a positive patient experience by coordinating care across teams and supporting patients, families, and visitors. The role emphasizes communication, advocacy, and confidentiality.

Responsibilities include orienting patients, facilitating information flow, and assisting in resolving concerns while adhering to policies and regulations. Strong computer skills and empathy are essential.

Qualifications

• Proven ability to coordinate patient care across teams.
• Strong written and verbal communication skills.
• Experience with patient confidentiality and regulatory compliance.

Responsibilities

• Coordinate care to patients by monitoring and evaluating interdisciplinary care.
• Orient and educate patients, families, and visitors on ER policies.
• Provide empathetic customer service and relay needs to staff.
• Serve as liaison between care personnel and patients/families.
• Assist in resolving patient/family concerns and issues.
• Promote effective communication within care teams.

Skills

Proficient computer skills

Decision-making

Organizational skills

Communication skills

Interpersonal skills

Care coordination

Education

Associate’s Degree in Business Administration/Management

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

North Mississippi Health Services is seeking a Care Coordinator in the Emergency Services department to promote a positive patient experience by coordinating care across teams and supporting patients, families, and visitors. The role emphasizes communication, advocacy, and confidentiality.

Responsibilities include orienting patients, facilitating information flow, and assisting in resolving concerns while adhering to policies and regulations. Strong computer skills and empathy are essential.