COORDINATOR- CARE

LE101 North Mississippi Medical Center, Inc; Portland (OR); On-site; USD 21,000 - 31,000; Full time

Job summary

North Mississippi Health Services is seeking a Care Coordinator in the Emergency Services department to promote a positive patient experience by coordinating care across teams and supporting patients, families, and visitors. The role emphasizes communication, advocacy, and confidentiality.

Responsibilities include orienting patients, facilitating information flow, and assisting in resolving concerns while adhering to policies and regulations. Strong computer skills and empathy are essential.

Qualifications

• Proven ability to coordinate patient care across teams.
• Strong written and verbal communication skills.
• Experience with patient confidentiality and regulatory compliance.

Responsibilities

• Coordinate care to patients by monitoring and evaluating interdisciplinary care.
• Orient and educate patients, families, and visitors on ER policies.
• Provide empathetic customer service and relay needs to staff.
• Serve as liaison between care personnel and patients/families.
• Assist in resolving patient/family concerns and issues.
• Promote effective communication within care teams.

Skills

Proficient computer skills

Decision-making

Organizational skills

Communication skills

Interpersonal skills

Care coordination

Education

Associate’s Degree in Business Administration/Management

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

We believe a career is more than just a career - it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. Department: 16406780 Emergency Services Work Shift: Job Description: The Care Coordinator at North Mississippi Health Services is responsible for promoting an overall supportive and positive patient experience by monitoring and facilitating patient care. This position serves in a key patient-facing role and requires strong communication skills to facilitate information across patients, families, and care teams, advocate on behalf of patients and families regarding concerns and questions, orient patients, families, and visitors to the NMHS facility, and provide information and emotional support as needed to curate an informed, comfortable and positive patient experience.

Job Functions

• Coordination: Coordinates care to patients effectively and efficiently by monitoring and evaluating interdisciplinary care.
• Orientation/Education: Orients and educates patients/family members/visitors to the Emergency Room, policies, and procedures.
• Customer Service/Customer Relations: Greets individuals in a positive and caring manner.
• Customer Service/Customer Relations: Relays the needs and concerns of patient’s family members/visitors effectively and efficiently to staff.
• Customer Service/Customer Relations: Provides emotional support to family members as needed.
• Customer Service/Customer Relations: Receives requests and provides information to patient/family member as requested.
• Customer Service/Customer Relations: Assists in the resolutions of patient/family member issues/problems.
• Customer Service/Customer Relations: Assists family with grieving processes and procedures.
• Communication: Promotes effective communication amongst care team, treating clinicians, patients, family members, etc.
• Liaison: Serves as a liaison between patient care personnel and patients/families/visitors to ensure effective communication/interaction.
• Inventory: Assesses and maintains waiting room supplies in a cost-effective manner.
• Inventory: Complies with budgetary guidelines.
• Regulation: Adheres to NMHS/NMMC Policies/Procedures/Guidelines.
• Regulation: Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues.

Knowledge Skills and Abilities

• Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); required
• Demonstrated decision-making and problem-solving skills; required
• Excellent organizational and communication (written and verbal) skills; required
• Excellent human relations skills; required
• Excellent interpersonal skills; required
• Working knowledge of the development of adolescent, pediatric, adult, and geriatric patients; required
• Must evaluate and coordinate the continuity of patient care
• Must conduct comprehensive, preventative screenings for patients and/or assists all support staff in daily patient interactions as needed
• Must maintain patient/family confidentiality with all aspects of information in accordance with practice, State and Federal regulations
• Must have extensive contact with patients, family members, visitors, physicians, nurses, internal/external customers/resources
• Must have excellent written and verbal communication skills
• Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve

Physical Demands

• Standing. Constantly
• Walking. Frequently
• Sitting. Rarely
• Lifting/Carrying. Frequently 50 lbs
• Pushing/Pulling. Frequently
• Climbing. occasionally
• Balancing. occasionally
• Stooping/Kneeling/Bending. Frequently
• Reaching/Over Head Work. Frequently
• Grasping. Frequently
• Speaking. occasionally
• Hearing. Constantly
• Repetitive Motions. Constantly
• Eye/Hand/Foot Coordinations. Frequently

Salary Range

Salary Range: $15.07 - $22.61

Education

Education: Associate’s Degree | Business Administration/Management | Not Required High School Diploma, GED, or Project Search Graduate | Business Administration/Management | Required

Certifications

North Mississippi Health Services is a large rural health care system with state-of-the-art facilities in Mississippi and Alabama. We have career opportunities ranging from inpatient hospital care to 70+ rural health and specialty clinics, a variety of outpatient, women’s and behavioral health services and many additional support services. Our team of over 7,000 works together every day toward our shared mission - to continuously improve the health of the people of our region.