Patient Flow Assistant: Post Partum Unit

North Memorial Health; Minneapolis, Saint Paul (MN, MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401k retirement match or pension

Generous PTO

Adoption reimbursement

Child care discount

Tuition reimbursement

Fitness center access

Job summary

North Memorial Health is seeking a Patient Flow Assistant to provide reception and clerical support in our Maple Grove care center. You will help maintain workflow for staff, physicians, and patients while upholding patient privacy and infection control standards.

The role requires high school diploma, strong communication, and proficiency in MS Office. This is an on-site, night-shift position with potential for shift differentials and benefits for eligible team members.

Qualifications

• Strong communication skills with customers and team members.
• Proficient in MS Office and basic computer tasks.
• Able to read, write and speak English effectively.

Responsibilities

• Perform reception and clerical tasks to support care center workflow.
• Maintain patient privacy and accurate identification.
• Support infection prevention practices and effective communication among staff.

Skills

Communication skills

MS Office

English proficiency

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

MS Applications

Internet

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part‑time and all full‑time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

The Patient Flow Assistant FBC provides continuous care support to all individuals by performing reception and clerical activities and maintaining care center workflow for staff, physicians, customers, and families. The Patient Flow Assistant participates in the execution of Customer Safety Goals by ensuring customer privacy and accuracy of customer identification, supporting, promoting and maintaining infection prevention practices, improving effectiveness of communication among care providers, and responding to customer alarms by alerting appropriate staff. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

Requirements

Education

• High school diploma or equivalent.

Experience

• 1+ years’ health unit coordinator, scheduling or registration experience in a hospital, clinic, or physician’s office.
• Ability to take initiative, be self‑motivated and an independent, accountable, dependable performer.
• Effective planning, organizational and detail‑oriented skills.
• Solid PC skills to include MS applications, Internet, etc.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write and speak effectively in English.
• Recognizes and complies with legal regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in Maple Grove Hospital’s Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to leader or Corporate Compliance Officer via established methods of communication.

Work Group: Maple Grove Non Contract

Hours per two week pay period: 60

Shift: Nights 12 hours

Weekend Requirement: Every 3rd Weekend

Call Requirement: Occasional Call

Remote or On-site: On-site

FLSA Status: Non‑Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: MG13 ($23.39 - $30.14), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full‑time basis. Work visa sponsorship is not available for this position