Emergency Call Taker - 24/7 Dispatch in Paris

Public Safety Dispatch Network; Paris (ME); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Paris, ME seeks a dedicated 911 Call Taker to handle emergency calls, verify locations and contact information, and input details into dispatch software.

Candidates should have a high school diploma and strong listening, typing, and verbal communication skills. Training and certifications will be provided; shift work and ongoing preparation are part of the role.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Paris, ME seeks a dedicated 911 Call Taker to handle emergency calls, verify locations and contact information, and input details into dispatch software.

Candidates should have a high school diploma and strong listening, typing, and verbal communication skills. Training and certifications will be provided; shift work and ongoing preparation are part of the role.