Emergency Call Center Operator – Evening & Night Shift

UPMC; Harrisburg (Dauphin County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC in Harrisburg is seeking a Full-Time Telephone Operator to support a busy call center handling emergency calls daily. The role requires staying calm and professional while multi-tasking on a multi-line system.

Shift is 3:00pm-7:00am; applicants must be available for both shifts and able to work every other weekend and holidays. Excellent benefits, a pleasant work environment, and a friendly team are offered.

Qualifications

• Must be able to work in a high-stress environment with a calm, professional demeanor.
• Ability to multi-task while answering phones.
• Must be available for both day and night shifts.
• Willingness to work every other weekend and holidays.

Responsibilities

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Skills

Multi-tasking

High-stress environment

Calm under pressure

Phone etiquette

Job description

UPMC in Harrisburg is seeking a Full-Time Telephone Operator to support a busy call center handling emergency calls daily. The role requires staying calm and professional while multi-tasking on a multi-line system.

Shift is 3:00pm-7:00am; applicants must be available for both shifts and able to work every other weekend and holidays. Excellent benefits, a pleasant work environment, and a friendly team are offered.