Communications Specialist-Night Shift

UPMC; Harrisburg (Dauphin County); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC is hiring a Full-Time, Communications Specialist to support the office in Harrisburg. The position features a night shift from 7pm to 7am with a rotating 36- to 48-hour week and requires weekend and holiday availability.

The role emphasizes accurate reporting, information collection, and coordinating communications between transport teams and hospitals while maintaining patient confidentiality and safety.

Qualifications

• EMT/EMD license or NREMT certificate required or pending.
• Ability to communicate clearly in high-stress situations.
• Demonstrated customer service skills and teamwork.

Responsibilities

• Reports injuries and completes documentation promptly.
• Coordinates communications between transport teams and hospitals.
• Maintains confidentiality of patient information at all times.
• Responds to service requests by phone, radio, or other methods.
• Adheres to scheduling rules and availability.

Skills

Communication under pressure

Customer service

Multitasking

Education

EMT license or EMD license or NREMT certificate

Job description

Do you have a valid EMT, EMD license or have a NREMT certificate?

UPMC is hiring a Full-Time, Communications Specialist to support the office in Harrisburg.

Schedule: Night Shift 7pm-7am

12-hour rotating schedule with a 36-hour and 48-hour week.

Weekend and holiday availability is required for those that fall on your scheduled days.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Responsibilities

• Reports injuries and completes the appropriate documentation, no matter how minor, to a supervisor promptly.
• Documents unusual operational matters in the dispatch record and /or special report system as warranted.
• Performs all assigned duties
• Collects and promptly processes request information including demographics, medical necessity, and other necessary information.
• Reflects a positive attitude to the customer in a high-stress environment at all times, with a clear understanding of who the customer is.
• Utilizes appropriate safety channels to report safety concerns and uses tools available to enhance a safe work environment
• Responds promptly and efficiently to requests for service (air and ground).
• Demonstrate competency in resident dispatch response procedure and documentation.
• Demonstrates skills, competencies, and judgment necessary to respond to requests by phone, radio, or other appropriate communication methods
• Demonstrates the ability to establish a rapport with customers; including the ability to create and sustain a positive relationship; regardless of circumstances or environment.
• Coordinate communications between transport teams, faculty physicians, and referring and receiving hospitals.
• Document and retrieve information/data on computer/network systems including interventions, and other pertinent patient care information on time.
• Ensures confidentiality of patient information at all times.
• Adheres to rules for scheduling, including schedule requests, minimum time, and availability.

Seek guidance from the Communications Supervisor as needed for unusual operational circumstances or guidance regarding policy decisions.