Parent Resource Navigator

Equus Workforce Solutions; Milwaukee (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Equus Workforce Solutions in Milwaukee is seeking a Child Support Liaison to connect the W-2 Agency with Child Support Agencies, identify non-custodial parents with limited earnings, and link them to employment services. You will coordinate referrals to workforce programs and track outcomes.

You’ll collaborate with case managers, maintain confidential records, educate NCPs on resources, and ensure compliance with laws and regulations.

Qualifications

• Associate’s degree in human services, Social Work, or related field.
• Minimum of 2 years in workforce development, child support services, or case management.
• Strong communication and coordination skills.
• Familiarity with employment programs and public assistance services.
• Proficiency in Microsoft Office and case management systems.

Responsibilities

• Act as the main liaison between W-2 and Child Support Agencies (CSAs).
• Identify NCPs with limited or inconsistent earnings for employment services.
• Facilitate referrals to workforce development programs (W-2, TJ, TEMP, FSET, DVR, WIOA, Veterans).
• Track referral outcomes and follow up to ensure engagement and progress.
• Collaborate with case managers and program staff to align services with needs.
• Maintain accurate records of referrals, services, and outcomes.
• Educate NCPs on available employment resources and impact on child support.
• Uphold confidentiality and ensure legal/compliance requirements.

Skills

Communication skills

Coordination

Microsoft Office

Education

Associate’s degree in human services or related field

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Case management systems

Job description

Company Description

At APM, we live our values of iCARE – Integrity, Customer focus, Accountability, Respect, and Excellence – in everything we do. We are a purpose-driven organisation where procurement decisions directly impact the people and communities we serve.

In the US, our services span rehabilitation, employment, allied health, and community support. What we procure—from clinical supplies and assistive technologies to professional services and digital platforms—enables our teams to deliver life-changing outcomes every day.

Joining APM means being part of a global team that values impact and inclusion. You’ll work in a environment where your expertise will help shape a procurement function that is not only commercially strong but socially meaningful.

Job Description

The Child Support Liaison serves as the primary connection between the W-2 Agency and Child Support Agencies (CSAs), focusing on identifying non-custodial parents (NCPs) with limited earnings and linking them to employment services. This role facilitates referrals to workforce development programs to promote employment stability and improve child support compliance.

• Act as the main liaison between W-2 and Child Support Agencies (CSAs), ensuring effective communication and coordination.
• Identify NCPs with limited or inconsistent earnings who may benefit from employment services.
• Facilitate referrals to workforce development programs including W-2, Transitional Jobs (TJ), Trial Employment Match Program (TEMP), FoodShare Employment and Training (FSET), Division of Vocational Rehabilitation (DVR), Workforce Innovation and Opportunity Act (WIOA), and Veterans Employment Programs.
• Track referral outcomes and follow up to ensure engagement and progress.
• Collaborate with case managers and program staff to align services with participant needs and child support obligations.
• Maintain accurate records of referrals, services provided, and participant outcomes.
• Educate NCPs on available employment resources and the impact of employment on child support compliance.
• Uphold confidentiality and ensure compliance with all applicable laws and program regulations.

Qualifications

Required

• Associate’s degree in human services, Social Work, or related field.
• Minimum of 2 years of experience in workforce development, child support services, or case management.
• Strong communication and coordination skills.
• Familiarity with employment programs and public assistance services.
• Proficiency in Microsoft Office and case management systems.

Preferred

• Bachelor’s degree in a related field.
• Experience working with non-custodial parents or in child support enforcement.
• Knowledge of Wisconsin workforce and child support systems.
• Bilingual (Spanish or Hmong) a plus.

Additional Information

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.