Emergency Alarm Dispatcher: Training & 24/7 Impact

Paycom - ATS; Des Plaines (IL); On-site; USD 20,000 - 29,000; Full time

Job summary

Emergency24, headquartered in the Chicago suburbs, seeks an Alarm Monitoring Dispatcher for 2nd shift in Des Plaines, IL. You will be the first point of contact during emergencies, confirming alarm validity and dispatching responders quickly and accurately.

This role involves handling high-call volumes, answering inquiries about alarm history, and coordinating with police, fire departments, and customers nationwide. Training is provided on-site and compens ated during the eight-week program.

Qualifications

• High school diploma or GED required.
• Must pass integrity/aptitude test and fingerprint background check.
• PERC Card preferred; training provided.

Responsibilities

• Respond to alarm activations and dispatch police, fire, or emergency personnel nationwide.
• Answer high volume of calls accurately following scripts and protocols.
• Monitor alarm and video systems using Emergency24’s technology.
• Maintain calm, professional demeanor during urgent situations.
• Support customers and team members with alarm management.
• Meet performance expectations for accuracy and call handling.

Skills

Verbal communication

Calm under pressure

Detail-oriented

Punctual

Coachable

Team player

Education

High School

Job description

Emergency24, headquartered in the Chicago suburbs, seeks an Alarm Monitoring Dispatcher for 2nd shift in Des Plaines, IL. You will be the first point of contact during emergencies, confirming alarm validity and dispatching responders quickly and accurately.

This role involves handling high-call volumes, answering inquiries about alarm history, and coordinating with police, fire departments, and customers nationwide. Training is provided on-site and compens ated during the eight-week program.