Emerald Club Concierge: Honolulu Airport

National Car Rental; Honolulu (HI); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Rental car discounts

401k with match

Health insurance

Life insurance

Dental insurance

Vision insurance

Training & development

Job summary

National Car Rental, part of Enterprise Mobility, seeks an Emerald Club Service Specialist in Honolulu. You will greet Emerald Club members, provide information, and resolve inquiries with a professional, courteous approach while coordinating vehicle supply and inspections to ensure a smooth customer experience.

The role emphasizes delivering high-quality service, handling reservations, and maintaining fleet readiness in a fast-paced environment on-site at Honolulu location.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver’s license.
• Satisfactory driving record (no more than 3 moving violations in past 3 years).
• No drug or alcohol related conviction in past 5 years.

Responsibilities

• Greet Emerald Club members and assist with their needs on the lot with courtesy and speed.
• Provide information in a professional and courteous manner.
• Address questions and concerns and resolve issues as needed.
• Review daily plan for Emerald Service delivery.
• Check reservation manifests for special requests.
• Coordinate with Drivers, Auto Detailers, Return Agents and Managers to ensure vehicle supply.
• Maintain clean, low-mileage fleet meeting Emerald Club requirements.
• Complete vehicle inspections per priority guidelines.
• Ensure hangtags are correctly filled out.
• Return failed inspections for re-cleaning and coaching.
• Assist with Change of Equipment (COE) and additional equipment as needed.
• Serve as a knowledgeable Emerald Club program expert and LOS/MOD updates.
• Use radio codes professionally.
• Keep the aisle area organized and the facility presentable.
• Direct customers to the exit booth and provide directions; offer luggage help as needed.
• Perform other customer service duties as assigned by management.

Skills

Customer service

Communication skills

Professional demeanor

Problem resolution

Team collaboration

Attention to detail

Job description

National Car Rental, part of Enterprise Mobility, seeks an Emerald Club Service Specialist in Honolulu. You will greet Emerald Club members, provide information, and resolve inquiries with a professional, courteous approach while coordinating vehicle supply and inspections to ensure a smooth customer experience.

The role emphasizes delivering high-quality service, handling reservations, and maintaining fleet readiness in a fast-paced environment on-site at Honolulu location.