EMEA Senior Manager, Professional Services Delivery

Jobicy; United States; Remote; USD 160,000 - 240,000; Full time

Benefits offered by this job

Remote-friendly culture

Equity stock options

Comprehensive health insurance

Flexible time off

Parental leave

Job summary

Chainguard seeks a Senior Manager of Professional Services – EMEA to lead delivery across onboarding, implementation, advisory, and expansion for our Enterprise segment. You will head a team of Solutions Architects, drive measurable outcomes, and partner with Sales, CS, Product, and Engineering to deliver a seamless customer journey.

You will standardize delivery methodologies, improve processes, and shape services strategy while ensuring high-quality outcomes and scalable operations across the

Qualifications

• 7+ years in Professional Services, Consulting, Customer Success, or related field.
• 2+ years leading delivery teams or PS operations for a customer segment.
• Technical background in cybersecurity, DevOps, software engineering, or related domain.
• Strong project or program management capabilities.
• Experience collaborating cross-functionally in a high-growth tech environment.
• Excellent communication skills with technical and executive stakeholders.
• Must be located in the United Kingdom.

Responsibilities

• Own end-to-end PS delivery across onboarding, implementation, advisory, and expansion for Enterprise segment.
• Monitor utilization, on-time delivery, and customer satisfaction KPIs.
• Act as escalation point for complex or at-risk engagements.
• Lead, mentor, and grow a team of Solutions Architects; coach and develop careers.
• Standardize delivery methodologies, tools, and best practices.
• Improve processes for efficiency, scalability, and predictability.
• Collaborate with Sales, CS, Product, Engineering, and Support for a seamless experience.
• Support pre-sales on strategic or complex opportunities.
• Capture customer feedback to drive product and services improvements.
• Evolve services packaging and pricing with PS leadership.
• Ensure customers achieve defined business outcomes and identify expansion opportunities.

Skills

Leadership

PS delivery

Cross-functional

Project management

Technical background

Communication

UK-based

Job description

Chainguard seeks a Senior Manager of Professional Services – EMEA to lead delivery across onboarding, implementation, advisory, and expansion for our Enterprise segment. You will head a team of Solutions Architects, drive measurable outcomes, and partner with Sales, CS, Product, and Engineering to deliver a seamless customer journey.

You will standardize delivery methodologies, improve processes, and shape services strategy while ensuring high-quality outcomes and scalable operations across the