EMD-Certified Public Safety Dispatcher

Town-of-Flower-Moun; Flower Mound (TX); On-site; USD 57,000 - 70,000; Full time

Job summary

Town-of-Flower-Moun is seeking a dedicated Communications Officer to handle police, fire, and animal control dispatching, with Emergency Medical Dispatch capabilities for residents of Flower Mound. Lateral applicants with 5+ years of experience can start at $63,523.20.

The role requires quick information gathering, calm decision making under stress, and strong teamwork to coordinate units and ensure public safety.

Qualifications

• A High School Diploma or General Equivalency Diploma (GED) is required.
• Must train, test, and certify as an Emergency Medical Dispatcher (EMD) per Priority Dispatch standards.
• Must have a valid state-issued driver's license and driving record must be in compliance with Town policy.

Responsibilities

• Operates a multi-line communication system. Answers phone lines without delay. Provides professional customer service to citizens and agencies.
• Collects vital information from callers quickly and accurately; provides pre-arrival instructions confidently and remains calm.
• Monitors and broadcasts information on a multichannel radio system; coordinates unit assignments and responds professionally.
• Retrieves and interprets returns from the TLETS system; enters warrants and NCIC items without delay.

Education

Telecommunications Certification

Emergency Medical Dispatch Certification

Job description

Town-of-Flower-Moun is seeking a dedicated Communications Officer to handle police, fire, and animal control dispatching, with Emergency Medical Dispatch capabilities for residents of Flower Mound. Lateral applicants with 5+ years of experience can start at $63,523.20.

The role requires quick information gathering, calm decision making under stress, and strong teamwork to coordinate units and ensure public safety.