Embedded Technical Account Manager

axon; United States; Hybrid; USD 99,000 - 132,000; Full time

Job summary

Axon seeks a Hybrid Technical Account Manager in Germany to own day-to-day relationships with strategic enterprise customers across Germany. The role blends deep technical expertise, project management, and consulting to maximize value from an embedded device and cloud software ecosystem, with travel up to 50% to customer sites.

The candidate should have 5+ years of IT support or deployment experience with enterprise customers, proficiency in ITIL and Change Management, and advanced knowledge of

Qualifications

• German citizenship required due to handling sensitive government data; willingness to undergo a security check.
• Fluent in German and based in Germany, with the ability to travel domestically as needed.
• 5+ years of IT support or deployment experience, including substantial work with enterprise-level customers.
• Demonstrated success managing customer relationships and technical projects independently with minimal oversight.
• Solid understanding of ITIL and Change Management processes, including planning, documenting, executing, and rolling back changes.
• Advanced knowledge of Microsoft Server and Client operating systems, SQL Server, Active Directory, Azure (Entra ID), APIs, and core networking concepts (TCP/IP, DHCP, DNS, SSH, firewalls, routing, switching, Wi-Fi).

Responsibilities

• Serve as the primary point of contact for key accounts, delivering best practices and technical guidance to help stakeholders meet operational goals.
• Lead business and technical presentations, demonstrations, and conversations with VP-level audiences within assigned accounts.
• Provide up to tier-2 technical support, develop knowledge base articles on recurring issues, and escalate bugs and trends to engineering teams.
• Collaborate closely with cross-functional teams to relay customer feedback, influence internal product roadmaps, and drive continuous improvement.
• Partner with a local reseller to plan and execute hardware and software deployments, owning the partner and client relationship through contract length.
• Maintain internal product test environments, deployment records, and technical documentation, applying ITIL and Change Management discipline.

Skills

IT support

Deployment experience

Enterprise customers

Account management

Project management

ITIL

Change Management

Microsoft Server

SQL Server

Active Directory

Azure (Entra ID)

APIs

Networking basics

German language

Tools

Azure Entra ID

SQL Server

Active Directory

Job description

Role overview

A hybrid Technical Account Manager role based in Berlin, focused on owning day-to-day relationships with strategic enterprise customers across Germany. The position blends deep technical expertise, project management, and consulting to help clients maximize value from an embedded device and cloud software ecosystem, with travel up to 50% to customer sites.

Responsibilities

• Serve as the primary point of contact for key accounts, delivering best practices and technical guidance to help stakeholders meet operational goals.
• Lead business and technical presentations, demonstrations, and conversations with VP-level audiences within assigned accounts.
• Provide up to tier-2 technical support, develop knowledge base articles on recurring issues, and **escalate** bugs and trends to engineering teams.
• Collaborate closely with cross-functional teams to relay customer feedback, influence internal product roadmaps, and drive continuous improvement.
• Partner with a local reseller to plan and execute hardware and software deployments, owning the partner and client relationship through contract length.
• Maintain internal product test environments, deployment records, and technical documentation, applying ITIL and Change Management discipline.

Requirements

• German citizenship required due to handling sensitive government data; willingness to undergo a security check.
• Fluent in German and based in Germany, with the ability to travel domestically as needed.
• 5+ years of IT support or deployment experience, including substantial work with enterprise-level customers.
• Demonstrated success managing customer relationships and technical projects independently with minimal oversight.
• Solid understanding of ITIL and Change Management processes, including planning, documenting, executing, and rolling back changes.
• Advanced knowledge of Microsoft Server and Client operating systems, SQL Server, Active Directory, Azure (Entra ID), APIs, and core networking concepts (TCP/IP, DHCP, DNS, SSH, firewalls, routing, switching, Wi-Fi).

Nice to have

• Experience with software image creation and maintenance.
• Operating experience in one or more specializations such as digital video or mobile technologies.