Embedded Service Technician

Solaredge; Roseville (CA); Remote; USD 65,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Embedded Service Technician, where you will provide expert technical support and build strong customer relationships. This remote role is vital for ensuring customer satisfaction and resolving technical issues efficiently. You will leverage your problem-solving skills and technical knowledge to enhance the customer experience while contributing to the growth of renewable energy solutions. Embrace the opportunity to work in a dynamic environment that values innovation and diversity, and be a part of a team that is dedicated to making a difference in the energy sector.

Benefits

Competitive Salary

Medical Benefits

Equity Awards

Diversity and Inclusion Programs

Qualifications

• Strong customer service instincts and passion for renewable energy.
• Advanced knowledge of SolarEdge products and installation procedures.

Responsibilities

• Provide high-level technical support and troubleshooting for product installations.
• Analyze support trends to recommend improvements in training and tools.

Skills

Customer Service

Technical Support

Problem Solving

Communication Skills

Education

Engineering Degree

Tools

Tier 2/3 Support Tools

Job description

Power the Future with us!

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

Position Overview:

We are seeking a motivated and detail-oriented Embedded Service Technician to join our dynamic Technical Account Management team. This remote role is critical in providing expert support for assigned customer accounts, ensuring timely resolution of technical issues, and maintaining strong customer relationships. You will act as a trusted partner, delivering proactive technical guidance and troubleshooting for SolarEdge (SEDG) systems.

What We’re Looking For:

A proactive, technically savvy individual with strong customer service instincts who is passionate about renewable energy and excited to become a go-to expert for our key accounts.

Duties and Responsibilities:

• Provide high-level technical support and troubleshooting for SEDG product installations.
• Respond to inbound requests and manage chat channels dedicated to your assigned customer account.
• Proactively follow up with customers to ensure full resolution and satisfaction.
• Analyze support trends to recommend improvements in training, tools, and product enhancements.
• Stay up to date on product updates, launches, and known issues to serve as a technical expert for the account.
• Assist in managing RMA processes and customer-facing programs efficiently.
• Participate in customer meetings alongside the TAM and Sales team as needed.
• Maintain and report on account-specific KPIs including case volume, resolution times, and escalations.
• Identify opportunities to reduce support case volume through process improvements.
• Manage open case workload, ensuring prompt and professional communication.
• Use advanced internal support tools to diagnose and resolve complex issues.
• Escalate product trends and issues to the Technical Account Manager.
• Uphold high standards of written and verbal communication across all interactions.
• Travel occasionally to better understand account needs and deliver technical expertise onsite.

• Engineering degree preferred but not required.
• Demonstrated use of Tier 2/3 support tools and internal troubleshooting processes.
• Advanced knowledge of SolarEdge products and installation procedures.
• Excellent verbal and written communication skills.
• Proven track record of delivering exceptional customer service and support.
• Strong problem-solving mindset and eagerness to grow professionally.

FAIR PAY & A JUST WORKPLACE

At SolarEdge, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation. The pay range for this position at the start of employment is expected to be between $65K - 70K annually. It is anticipated that most qualified candidates will fall near the middle of this range. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

Even more importantly, please note that salary is only one component of total compensation at SolarEdge. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that SolarEdge has to offer!

SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts, identities, perspectives, and experiences that help advance the difference we make for consumers, and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply, including women, LGBTQIA people, people of color, and people with disabilities.