Embedded AI Expert

Cresta; United States; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Weekly lunch & learn

Mentorship board

Work with ex-Founders and leading team

Job summary

Cresta is seeking an Embedded AI Expert to join our team and work closely with customers in a tactical execution role. You will configure and maintain our self-service product, share insights, and build performance reports, while monitoring trends and anomalies with Cresta’s tools.

You will obtain Opera certification, identify key moments in conversations, and provide actionable insights. Mentoring customer analysts and collaborating with the Cresta team are key parts of the role.

Qualifications

• Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams.
• Strong problem-solving skills to analyze complex data and provide actionable recommendations.
• Comfortable working with SaaS software and quickly adapting to new tools and technologies.
• Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides.
• Contact center experience preferred.
• Comfortable speaking with senior level executives at customers.
• Familiarity with speech analytics is preferred, but not critical.
• 1-5 Years relevant experience.

Responsibilities

• Configure and maintain Cresta’s self-service product and build insight/performance reports.
• Monitor trends and anomalies using Cresta tooling and provide ad hoc analyses.
• Obtain Opera certification and identify key moments in contact center conversations.
• Communicate emerging topics in contact center conversations to customers.
• Mentor and support customer analysts in using Cresta tools.
• Collaborate with Cresta team and customers to maximize value.

Skills

Communication skills

Problem-solving

SaaS software

Executive communication

Speech analytics familiarity

Tools

Microsoft Word

Excel

PowerPoint/Google Slides

Job description

• Cresta is seeking a Embedded AI Expert to join our team and work closely with our customers in a tactical execution role


• As an Embedded Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building insight/performance reports


• Additionally, you will monitor trends and anomalies using the Cresta application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers’ own analysts


• Work closely with customers to operationalize their program strategy using Cresta’s self-service product, Opera


• Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions


• Utilize Creta’s voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer


• Monitor trends and anomalies using Creta’s tools to identify emerging topics and insights in customer conversations


• Use Creta’s self-service tools to align the customer’s business priorities with the contact center operations


• Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data


• Offer ongoing mentoring and support to the customer’s own analysts, guiding them in effectively utilizing Creta tools


• Collaborate closely with the Creta team and customers to drive success and maximize the value of Creta’s solutions

Benefits

• Weekly lunch & learn


• Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes


• Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us

Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams

Strong problem-solving skills to analyze complex data and provide actionable recommendations

Comfortable working with SaaS software and quickly adapting to new tools and technologies

Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides

Contact center experience preferred

Comfortable speaking with senior level executives at customers

Familiarity with speech analytics is preferred, but not critical

1-5 Years relevant experience