Email Support Specialist — Flexible Hours & Growth

Sky Health Care Management; Newark (NJ); Hybrid; USD 30,000 - 46,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training and onboarding

Opportunities for career growth andAdv

Flexible scheduling

Performance-based incentives

Professional development opportunities

Job summary

Sky Health Care Management is seeking an Email Support Specialist to respond to customer inquiries via email, provide accurate product and policy information, and resolve service-related concerns. The role emphasizes strong written communication, reliability, and privacy of customer information.

The position supports both onsite and offsite work arrangements, requiring excellent organization and the ability to manage multiple email conversations while maintaining quality customer service.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong grammar, spelling, and proofreading abilities.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to type efficiently and manage multiple email requests.
• Strong attention to detail and time-management skills.
• Ability to work independently and as part of a team.
• Excellent customer service and problem-solving abilities.
• Previous email support, administrative, or customer service experience is preferred but not required.

Responsibilities

• Respond to incoming customer emails promptly and professionally.
• Provide accurate information regarding company products, services, and policies.
• Assist customers with account inquiries, billing questions, and service requests.
• Research customer concerns and provide appropriate solutions.
• Handle complaints and resolve issues in a professional manner.
• Maintain clear, accurate, and organized records of customer communications.
• Follow up on unresolved inquiries to ensure customer satisfaction.
• Escalate complex issues to the appropriate department when necessary.
• Manage multiple email conversations while meeting response-time expectations.
• Protect confidential customer information and follow company policies.
• Maintain professional written communication and proper email etiquette.

Skills

Written communication

Verbal communication

Grammar & proofreading

Time management

Problem-solving

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Sky Health Care Management is seeking an Email Support Specialist to respond to customer inquiries via email, provide accurate product and policy information, and resolve service-related concerns. The role emphasizes strong written communication, reliability, and privacy of customer information.

The position supports both onsite and offsite work arrangements, requiring excellent organization and the ability to manage multiple email conversations while maintaining quality customer service.