Email Implementation Lead (AI-Enabled) - Senior Associate

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 100,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Email Implementation Lead (AI-Enabled) to develop, test, and support HTML email communications across customer journeys.

You will be the go-to expert for email HTML, advising stakeholders on feasible approaches, translating requirements into reliable, accessible builds, and leveraging AI to speed delivery. The role emphasizes cross-functional partnership with design, marketing, and delivery teams, along with strong QA and documentation practices to ensure

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Hands-on experience developing HTML emails with table-based layouts and inline CSS.
• Experience QA-ing email rendering across clients and devices.
• Ability to explain technical concepts to non-technical stakeholders.
• Knowledge of email HTML/CSS differences from general web development.
• Experience using AI models/assistants in development workflows.

Responsibilities

• Develop and maintain responsive HTML email templates/modules for consistent rendering across major email clients and devices.
• Build AI-ready modular email templates with metadata for automated assembly and safe reuse.
• Define and govern a template/module metadata standard to support AI-assisted content assembly.
• Create reusable template patterns to accelerate iteration and ensure safe reuse.
• Act as primary contact for email HTML questions, advising stakeholders on approaches and tradeoffs.
• Collaborate with design, marketing, and delivery teams to translate concepts into email solutions and ensure timely execution.
• Troubleshoot rendering issues and implement robust fallbacks for client-specific constraints and dark mode.
• Leverage AI to accelerate implementation, refactoring, debugging, and variation generation with validation.
• Create technical docs, best practices, and reusable patterns to improve consistency and quality.
• Apply accessibility-minded practices in email development and support practical constraints.
• Suggest tooling and process improvements to the team.

Skills

HTML email development

QA testing

Stakeholder communication

Email HTML/CSS expertise

AI in development workflow

Organization & detail orientation

Education

Bachelor's degree in Information Systems/IT/CS

Tools

Salesforce Marketing Cloud

Job description

Do you love the craft of email development—turning designs into reliable, high-performing communications that render consistently across clients and devices? Join our Channel Execution Team to lead the technical implementation of our email program, partnering with stakeholders to deliver quality at scale while proactively adopting new AI capabilities.

Job Summary

As an Email Implementation Lead (AI-Enabled), you will be a key player in our Channel Execution Team, responsible for developing, testing, and supporting HTML email communications used across customer journeys. You will serve as the primary contact for email HTML questions, advising stakeholders on feasible approaches and best practices, and translating requirements into reliable, accessible, cross-client-compatible email builds. You’ll also utilize AI models/assistants to accelerate development, QA, and documentation while applying strong technical judgment and quality standards.

Job Responsibilities

• Develop and maintain responsive HTML email templates/modules optimized for consistent rendering across major email clients and devices.
• Build and maintain AI-ready modular email templates with consistent taxonomy, tagging, and machine-readable structure to enable automated assembly and safe reuse.
• Implement and govern a template/module metadata standard (naming conventions, required fields, constraints, and versioning) to support AI-assisted content assembly.
• Build and evolve reusable template patterns (clear structure, modular sections, documented rules/constraints) to enable faster iteration and safer reuse.
• Serve as the primary point of contact for stakeholders on email HTML questions, providing clear guidance, options, and tradeoffs.
• Partner with design, marketing, and delivery/operations teams to translate creative concepts into technically sound email solutions and ensure timely execution.
• Troubleshoot rendering issues and implement robust fallbacks (e.g., client-specific constraints, CSS support limitations, dark mode considerations).
• Leverage AI models/assistants to accelerate implementation, refactoring, debugging, and controlled variation generation—validating outputs and ensuring correctness.
• Create and maintain technical documentation, best practices, and reusable patterns to improve consistency, speed, and quality.
• Apply accessibility-minded email development practices and help teams implement practical solutions within email constraints.
• Contribute to continuous improvement by recommending new approaches, tooling enhancements, and process optimizations.

Required Qualifications, Capabilities, and Skills

• You have a Bachelor’s degree in Information Systems, Information Technology, Computer Science, or a related field (or equivalent practical experience).
• Strong hands-on experience developing HTML emails (not just web pages), including table-based layouts, inline CSS, and client-compatible patterns.
• Proven ability to QA and troubleshoot email rendering issues across common email clients and devices.
• Demonstrated experience collaborating with stakeholders and explaining technical concepts in clear, non-technical terms.
• Solid understanding of how email HTML/CSS capabilities differ from general web development, and ability to guide stakeholders on what is feasible in email.
• Experience using AI models/assistants in a development workflow (prompting, iteration, validation, and responsible use) to improve speed and quality.
• Strong organizational skills, attention to detail, and a quality-first mindset in fast-paced delivery environments.

Preferred Qualifications, Capabilities, and Skills

• Salesforce Marketing Cloud experience.
• Experience building or maintaining modular email template systems/component libraries and related documentation.
• Familiarity with email testing tools/workflows (render testing, link validation, dark mode checks).
• Experience working in an Agile environment and with Agile project methodologies.Understanding of email performance and operational considerations (e.g., build efficiency, maintainability, and handoff readiness).>