Email Deliverability Team Lead – Strategy & Growth

United States Digital Space LLC; Chicago (IL); Hybrid; USD 88,000 - 145,000; Full time

Benefits offered by this job

Equity grants (RSUs)

Total Rewards package

Hybrid work model

Comprehensive benefits

Job summary

Braze seeks a Team Lead, Email Deliverability to lead a regional group of deliverability experts and own a book of business. You will promote best practices, provide advanced deliverability support, and collaborate with Customer Success, Support, Sales, and Growth to enhance client outcomes.

The role emphasizes leadership, strategic planning, and a consultative, data-driven approach to improving email programs and campaign performance. Hybrid work options in the U.S. are available.

Qualifications

• Strong understanding of email deliverability space and best practices.
• Consultative approach to issue analysis and root cause identification.
• Experience coaching deliverability consultants to drive performance.

Responsibilities

• Provide advanced deliverability support to customers and internal teams.
• Oversee a regional team of deliverability consultants and mentor their growth.
• Interface with prospects and customers to build relationships and trust.
• Escalate issues and improve customer value and retention.
• Lead long-term deliverability planning for high-profile brands.
• Collaborate with cross-functional teams to improve processes and education.
• Lead strategic projects to mature processes, product, and customer education.

Skills

Deliverability leadership

Consultative issue analysis

Stakeholder management

Mentoring teammates

Technical deliverability knowledge

Process optimization

Job description

Braze seeks a Team Lead, Email Deliverability to lead a regional group of deliverability experts and own a book of business. You will promote best practices, provide advanced deliverability support, and collaborate with Customer Success, Support, Sales, and Growth to enhance client outcomes.

The role emphasizes leadership, strategic planning, and a consultative, data-driven approach to improving email programs and campaign performance. Hybrid work options in the U.S. are available.