Team Lead, Email Deliverability

United States Digital Space LLC; Chicago (IL); Hybrid; USD 88,000 - 145,000; Full time

Benefits offered by this job

Equity grants (RSUs)

Total Rewards package

Hybrid work model

Comprehensive benefits

Job summary

Braze seeks a Team Lead, Email Deliverability to lead a regional group of deliverability experts and own a book of business. You will promote best practices, provide advanced deliverability support, and collaborate with Customer Success, Support, Sales, and Growth to enhance client outcomes.

The role emphasizes leadership, strategic planning, and a consultative, data-driven approach to improving email programs and campaign performance. Hybrid work options in the U.S. are available.

Qualifications

• Strong understanding of email deliverability space and best practices.
• Consultative approach to issue analysis and root cause identification.
• Experience coaching deliverability consultants to drive performance.

Responsibilities

• Provide advanced deliverability support to customers and internal teams.
• Oversee a regional team of deliverability consultants and mentor their growth.
• Interface with prospects and customers to build relationships and trust.
• Escalate issues and improve customer value and retention.
• Lead long-term deliverability planning for high-profile brands.
• Collaborate with cross-functional teams to improve processes and education.
• Lead strategic projects to mature processes, product, and customer education.

Skills

Deliverability leadership

Consultative issue analysis

Stakeholder management

Mentoring teammates

Technical deliverability knowledge

Process optimization

Job description

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

the company helps customers to create memorable experiences between consumers and the brands they love. Email is a core channel for our customers. To ensure email communications have the best opportunity to reach their intended recipients, we have an amazing team of email deliverability experts who help to educate on industry concepts, analyze deliverability indicators, advise on email best practices, and support customers through deliverability issues. We are looking for a technically-versed email deliverability subject-matter expert with experience nurturing and supporting expert deliverability consultants to join our team. As Team Lead, Email Deliverability, you will lead a regional team of customer-facing deliverability experts and own a book of business. With your customers and alongside your team, you will promote best practices and generate recommendations to improve clients’ email programs to maximize their impact through the company.

WHAT YOU’LL DO

• Provide advanced deliverability support to our customers and our internal teams.

• Carry and service a small portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;

• Oversee, nurture, and grow a small team of regionally-based deliverability consultants through day-to-day interactions and long-term career development

• Interface directly with prospects and customers, leveraging email deliverability expertise and leadership skills to help build strong relationships and foster trust

• Function as an escalation point for the regional team to support customers through deliverability issues, as well as increase customer value and retention

• Aid in long-term, strategic deliverability planning for high-touch, high-visibility brands that send from the the company email infrastructure

• Partner with cross-functional teams, like Customer Success, Technical Support, Sales, and Growth, to develop and iterate on strategies that improve the company teams and our customer experience

• Ideate on and lead strategic projects that help to mature process, product, thought leadership, or customer education

WHO YOU ARE

• Experience coaching or mentoring email deliverability consultants to influence great team culture, high employee satisfaction, long-term employee retention, and excellent team performance

• Very strong understanding of the email deliverability space, including technical concepts and best practice deliverability strategies

• A well-demonstrated, consultative approach to deliverability issue analysis, root cause identification, and high client satisfaction throughout issue support

• High familiarity in coordinating with mailbox providers, blocklist operators, and filtering companies to understand the evolving email landscape and navigate challenging deliverability outcomes

• Proven experience in identifying and implementing process optimization and transformation in order to increase process efficiency, reduce time-to-market & support scalability

• Excellent communication skills, able to work with, influence, and align with multiple stakeholders

• A strong mindset of problem-solving with multiple operational tools

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $88,000 and $145,000/year, with an expected On Target Earnings (OTE) between $103,000 and $171,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

*the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.*

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. the company offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in-office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within the company

• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT the company

the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. the company was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. the company is also proudly certified as a Great Place to Work® in the U.S., the U.K., Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.