Email Deliverability Specialist

Iterable, Inc.; Northern (KY); Hybrid; USD 97,000 - 151,000; Full time

Benefits offered by this job

Health & fitness stipend

Learning & development stipend

Job summary

Iterable, Inc. is seeking an Email Deliverability Consultant to help customers maximize inbox placement and ROI. You’ll provide deliverability guidance, educate clients on best practices, and monitor performance using internal metrics and third-party tools.

You’ll collaborate with Support to address trends and issues for an expanding enterprise client base, building trusted advisor relationships. The role emphasizes a growth mindset, customer focus, and ability to thrive in a fast-paced

Qualifications

• Bachelor's degree or equivalent experience.
• 2-4 years experience in email deliverability consulting and/or email deliverability support.
• 2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization.
• Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.).
• High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment.
• Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs.
• Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction.
• Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.).
• Knowledge of CAN-SPAM/GDPR/anti-spam laws.
• Excellent communication skills and a strong desire to work with customers.
• An embodiment of Iterable's core values: growth-mindset, humility, balance and trust.
• Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc.

Responsibilities

• Provide email deliverability consulting services for new and existing customers of Iterable
• Educate customers on email marketing “best practices” while providing deliverability support
• Monitor customers’ performance using internal metrics and 3rd-party delivery tools
• Ensure customers have a smooth experience with our product and increasing their ROI
• Partner with Support to analyze tickets, discover trends and resolve any potential issues
• Ensure high level email campaign deliverability for a growing client base of enterprise companies
• Monitor client satisfaction to develop and implement strategies leading to retention and growth
• Gather delivery data into account assessments including Email Deliverability Reports
• Warn customers for potential problems and provide strategies to manage reputation
• Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
• Build strong relationships through MAAWG that will magnify our position as the industry leader
• Maintain a trusted advisor relationship with each assigned client
• Contribute to Iterable Blogs and Webinars related to Email Deliverability topics

Skills

Email deliverability

B2B SaaS

ISP policies

Communication

MTA platforms

GDPR/CAN-SPAM

3rd-party tools

Education

Bachelor's degree or equivalent

Tools

Validity Everest

eDataSource

Google Postmaster Tools

Microsoft SNDS

Sparkpost

Mailgun

Sendgrid

Job description

Iterable, Inc. is seeking an Email Deliverability Consultant to help customers maximize inbox placement and ROI. You’ll provide deliverability guidance, educate clients on best practices, and monitor performance using internal metrics and third-party tools.

You’ll collaborate with Support to address trends and issues for an expanding enterprise client base, building trusted advisor relationships. The role emphasizes a growth mindset, customer focus, and ability to thrive in a fast-paced