Email Deliverability Architect for Enterprise SaaS

Iterable

New York (NY)

On-site

USD 97,000 - 151,000

Full time

14 days+

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Benefits offered by this job

Paid parental leave

Competitive salaries

401(k) plan

Medical, dental, vision

Flexible PTO

Professional development allowance

Job summary

Iterable, the leading AI-powered customer engagement platform, is hiring an Email Deliverability Consultant in the US. You’ll provide consulting services to maximize inbox delivery, educate customers on best practices, and monitor performance using internal metrics and third-party tools.

In this role you’ll partner with Support, analyze tickets, and help clients improve ROI while maintaining industry-leading deliverability.

Qualifications

Bachelor’s degree or equivalent experience.
2 - 4 years experience in email deliverability consulting and/or email deliverability support.
2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization.
Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment.
Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs.
Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction.

Responsibilities

Provide email deliverability consulting services for new and existing customers of Iterable.
Educate customers on email marketing “best practices” while providing deliverability support.
Monitor customers’ performance using internal metrics and 3rd-party delivery tools.
Ensure customers have a smooth experience with our product and increasing their ROI.
Partner with Support to analyze tickets, discover trends and resolve any potential issues.
Ensure high level email campaign deliverability for a growing client base of enterprise companies.
Monitor client satisfaction to develop and implement strategies leading to retention and growth.
Gather delivery data into account assessments including Email Deliverability Reports.
Warn customers for potential problems and provide strategies to manage reputation.
Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers.
Build strong relationships through MAAWG that will magnify our position as the industry leader.
Maintain a trusted advisor relationship with each assigned client.
Contribute to Iterable Blogs and Webinars related to Email Deliverability topics.