Email Deliverability Architect

Iterable; Austin (TX); On-site; USD 97,000 - 151,000; Full time

Benefits offered by this job

Paid parental leave

Competitive salaries

Medical, dental, vision, & life

401(k) plan

Flexible PTO

Wellness allowance

Professional Development allowance

Commuter benefits

Laptop workstation

Community Impact Days

Fertility & Adoption Assistance

Paid Sabbatical

Job summary

Iterable is the leading AI-powered customer engagement platform helping brands like Redfin, SeatGeek, Priceline, Calm and Box create dynamic, individualized experiences at scale. We’re seeking an Email Deliverability Consultant on our Managed Services team to help customers maximize inbox deliverability and ROI across enterprise accounts.

You’ll provide consultative guidance on best practices, monitor performance with internal metrics and third-party tools, and collaborate with Support to

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2–4 years in email deliverability consulting or support.
• 2+ years in a B2B SaaS customer-facing role.

Responsibilities

• Provide email deliverability consulting for new and existing clients.
• Educate customers on best practices and deliverability strategies.
• Monitor performance with internal metrics and third-party tools.
• Ensure smooth product experience and improve client ROI.
• Analyze tickets with Support to identify trends and issues.
• Maintain high deliverability for a growing enterprise client base.
• Develop retention and growth strategies based on data.
• Create Email Deliverability Reports and deliver account assessments.
• Warn customers of potential problems and suggest reputation-management steps.
• Resolve deliverability issues with ISPs and mailbox providers.
• Engage with MAAWG and build trusted advisor relationships.

Skills

Email Deliverability

B2B SaaS

Customer-facing

Strong communication

Growth mindset

Education

Bachelor’s degree or equivalent experience

Tools

Sparkpost/Mailgun/Sendgrid

Validity Everest

eDataSource

Google Postmaster Tools

Microsoft SNDS

Job description

Iterable is the leading AI-powered customer engagement platform helping brands like Redfin, SeatGeek, Priceline, Calm and Box create dynamic, individualized experiences at scale. We’re seeking an Email Deliverability Consultant on our Managed Services team to help customers maximize inbox deliverability and ROI across enterprise accounts.

You’ll provide consultative guidance on best practices, monitor performance with internal metrics and third-party tools, and collaborate with Support to