ELX Service Specialist – Electrolyzer Services

PLUG POWER INC; Atlanta (GA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, & V

401(k) with company match

Bonus eligibility

Paid time off

Paid holidays

Wellness reimbursement

Tuition reimbursement

Fertility and family building benefits

Employee referral program

Employee assistance program

Job summary

Plug Power Inc. is seeking an ELX Service Specialist to coordinate and perform service, preventive maintenance, and troubleshooting for electrolyzers at customer sites across North America, with potential international travel.

The role requires strong mechanical aptitude and deep knowledge of industrial hydrogen systems. You will interact with cross-functional teams, respond to urgent repair needs, and contribute to safety and reliability improvements while maintaining high customer satisfaction

Qualifications

• Associates degree or vocational degree in engineering technology or related field.
• High school diploma with 3+ years relevant experience accepted in lieu of degree.

Responsibilities

• Travel to customer sites to perform service and preventive maintenance for electrolyzers and related hydrogen systems.
• Troubleshoot, repair, and perform general maintenance with a focus on reliability and safety.
• Develop and oversee preventative maintenance programs for electrolyzer field equipment.
• Monitor equipment performance and suggest design or operation improvements.
• Interface with customers and vendors to ensure high quality service and satisfaction.

Skills

Communication

Travel readiness

Mechanical aptitude

Troubleshooting

Reading drawings & P&IDs

Safety focus

Data analysis

Microsoft Office

Education

Associate degree in engineering technology

High school diploma + 3+ years experience

Tools

Electrical schematics

Piping experience

Industrial hydrogen systems knowledge

Job description

ELX Service Specialist – Electrolyzer ServicesPosition SummaryThis position is responsible for coordinating performing services and preventative maintenance duties as well as troubleshooting, repair, and general maintenance for the electrolyzers at various customer sites across North America with a potential for international travel. As such, this is a heavy travel position (up to 100%). This role requires excellent mechanical aptitude and a high degree of familiarity with industrial hydrogen systems and performance. This position also requires the ability to be on-call and to respond to urgent needs so that customer sites maintain hydrogen production around the clock. The ideal candidate should have the ability to communicate effectively among cross-functional departments with an emphasis on helping to improve electrolyzers system designs and resolve defects based upon field experience and data. This position is also critical to interface with customer stakeholders and exceed their expectations for service thereby furthering Plug Power's reputation as the leader in hydrogen fuel cell power solutions.Core Duties and ResponsibilitiesTravel as needed to customer sites to perform service and preventative maintenance duties as well as troubleshooting, repair, and general maintenance primarily for electrolyzers and will also include other hydrogen systems as deployed by Plug Power.Must be highly knowledgeable with the operation and troubleshooting of industrial hydrogen systems and components; experience with preventative as well as corrective maintenance is highly preferable.Proven skill set as related to the construction, commissioning and operation of an industrial hydrogen but not limited to:Safe operation of equipmentControls ideology of systemsElectrical wiring schematicsPiping (high and low pressure equipment)Equipment and material specs and maintenanceEnvironmental impact on equipment function and performanceAbility to diagnose system problems and troubleshootDesigning system for optimum performance in considering all relevant factors and requirementsAbility to read and interpret drawings and P&IDsDemonstrated ability to professionally and effectively interact with customers and external vendors; maintain a customer service focus at all times.Must be able to operate independently with minimal supervision while achieving high quality results in work assignments.Responsible for developing and overseeing the preventative maintenance program for all electrolyzer field equipment thereby ensuring reliability and customer satisfaction.Monitor field equipment performance on an ongoing basis while recommending design enhancements and working to implement enhancements to maximize performance and reliability.Continually engage with customers and solicit their input as related to the electrolyzer infrastructure and performance; address any concerns and also utilize feedback to provide design and operational suggestions.Make a supreme focus upon safety in all facets of work and ensure that all relevant parties are knowledgeable regarding safe operation of electrolyzer equipment and infrastructure.Be prepared to respond as needed to all field equipment repair needs and maintenance concerns in an urgent manner which may include travel on short notice to equipment sites.Perform all other duties as assigned and required within role.QUALIFICATIONSEducation and ExperienceAssociates degree or vocational degree in engineering technology or other relevant field of studyWill consider high school diploma along with 3+ years of relevant work experience in lieu of above degree requirementSuperior communication and interpersonal skillsAbility to travel in heavy volume and with short notice as needed (up to 100%)High level of skill with mechanical systems installation, troubleshooting, and repairIndustrial hydrogen systems experience highly preferredAbility to diagnose system failures and isolate root causeStrong organizational skills and attention to detailSupreme analytical abilities and data analysis skillsProficiency with Microsoft Office softwareRole model for high standards of professionalismResults-oriented and driven work styleExcellent task-oriented follow-throughPay Rate:$27.50 - $40.00We offer a fantastic total rewards package at Plug, and a brief summary is below:✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.✓Health, Dental & Vision Insurance eligibility starting from the first day of hire✓401(k) with 5% company match✓Bonus eligibility✓Paid time off including vacation, personal and sick time✓Paid Holidays✓Wellness Reimbursement Program✓Potential to apply for Tuition Reimbursement✓Fertility and Family Building Benefit✓Employee Referral program✓Employee Assistance ProgramPlug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.