Field Service Technician- Dayton Service Center, OH

PLUG POWER INC; Miamisburg (OH); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with company match

Bonus eligibility

Paid time off

Paid Holidays

Wellness Reimbursement Program

Tuition Reimbursement

Fertility and Family Building Benefit

Employee Referral program

Employee Assistance Program

Job summary

Plug Power Inc. is seeking a Field Service Technician I to support fuel cell products in the Dayton area. You will perform maintenance at customer sites, diagnose issues, and upgrade hardware/software as needed.

Strong communication and safety focus are essential as you interact with lift truck operators and customers on a daily basis. You must have a high school diploma with technical electrical coursework and 3+ years of troubleshooting experience.

Qualifications

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three or more years of direct mechanical and electrical troubleshooting experience.
• Must possess a valid driver license with a clean driving record and ability to drive.
• Proficient computer skills (Word, Excel, Outlook) for reports and logs.
• Excellent verbal and written communication across diverse audiences.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting and evaluations to keep the fleet at a fixed location.
• Execute field retrofits and software/hardware upgrades to fuel cells.
• Provide emergency support as needed and order parts/tools as required.
• Travel as needed; document incidents and maintain service logs.
• Uphold safety standards and interact professionally with customers.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Communication skills

Multimeter use

Education

High school diploma or equivalent

Tools

Power tools

Diagnostics software

Standard tools for field service

Job description

Field Service Technician I- Dayton Service Center, OHStatus: Non-Exempt (hourly)Department: Field ServicePosition SummaryThe Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.Core Duties and ResponsibilitiesMaintenance and service of fuel cells at customer sites.Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.Providing emergency support service to customers as required.Purchasing tools, equipment, and parts for customer service and support as required.May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.Exhibiting and enforcing safety procedures in the field or customer sites.Travel as required for business needs; expected to drive safely and to adhere to all traffic lawsRepresent Plug Power in a professional manner at all times and in all interactionsPerform other duties as assigned.Education and ExperienceMinimum high school diploma or equivalent with technical electrical courseworkThree (3) or more years of direct experience in mechanical and electrical troubleshootingFormal training and education may be also considered in lieu of direct experienceMust possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicleMust be able to lift 50 pounds on regular basis unassistedKnowledge of lift truck operation and applications is highly preferredGeneral mechanical aptitude is requiredComputer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and OutlookDynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levelsExcellent verbal and written communication skillsCreativity in solving technical problemsAbility to work independentlyUncompromising dedication to qualityExceptional time management skills with the ability to handle multiple tasksPunctual and reliableTechnician must provide own standard set of tools – specific fuel cell tools to be provided by Plug PowerStep 1 RequirementsTechnical RequirementsAll necessary onboarding/customer site training is complete (outlined on LMS training site)Create work orders, order parts, properly close-out work orders (OJT)Effectively utilizes email, text alerts, expense system, service portal, and other required systems (OJT)Understands and can demonstrate use of multimeter (OJT)Sends accurate daily BOD and EOD reports (OJT)Appropriately escalates to tech support and management when needed (OJT)Understands and can demonstrate how to clear alarms for H2 pad and dispenser (OJT)Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)Perform H2 pad and dispenser inspections (OJT)Non-Technical RequirementsShows a willingness to grow and learn; is accepting of training and coachingEmployee consistently demonstrates punctuality and reliabilityConsistently displays a positive and cooperative attitudeTeam player who treats others with courtesy and respect at all timesStrong communication skills including verbal and written abilitiesCustomer service skills, representing PLUG in a professional manner at all timesHonesty and integrity in all facets of workRole models safe work habits and consistently adheres to all safety standards in performance of jo dutiesDemonstrates adherence to all Field Service processes and proceduresStep 2 RequirementsTechnical RequirementsHow to check floating and isolated grounds (OJT)Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)Ability to replace a stack on various GenDrive models (OJT)LOTO Hands On (OJT)Understands and can demonstrate how to receive / ship batteries and parts (OJT)Ability to remove and replace fueling nozzle (OJT)Understands and can demonstrate how to hook up and use HPTT (OJT)Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems (OJT)Capable to reset H2 gas compressor (OJT)Demonstrated ability to lock cascade valves (OJT)Non-Technical RequirementsExcellent task-oriented follow-throughUses time productively and finds opportunities to make helpful contributions; even during low volume repair periodsPractices and exhibits 5S standardsCommunicates effectively to RSR and RSM level, ensuring management chain is kept informed of site level matters as neededWilling and able to respond to off-shift needsPay Rate:$24.50 - $25.50We offer a fantastic total rewards package at Plug, and a brief summary is below:✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.✓Health, Dental & Vision Insurance eligibility starting from the first day of hire✓401(k) with 5% company match✓Bonus eligibility✓Paid time off including vacation, personal and sick time✓Paid Holidays✓Wellness Reimbursement Program✓Potential to apply for Tuition Reimbursement✓Fertility and Family Building Benefit✓Employee Referral program✓Employee Assistance ProgramPlug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.