ELRC Family Service Manager

Community Services for Children; Allentown (Lehigh County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Comprehensive benefits

Probation incentive

Job summary

Community Services for Children, Inc. (CSC) is seeking a highly motivated ELRC Family Services Manager to lead the Family Services component, providing information, referrals, resources, and support to families with young children.

This role oversees daily operations, CCW eligibility, case management, and regulatory compliance, while coaching a team of Family Specialists and collaborating with management and partners to expand access to services.

Qualifications

• Bachelor's degree in social work, business, human services, or related field.
• Three to five years in program leadership with supervisory/coaching experience.
• Experience with regulatory compliance and data systems.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent interpersonal and communication skills, with diverse populations.
• Valid driver's license and full-time use of a car.
• Bilingual English/Spanish preferred.

Responsibilities

• Ensure ELRC Family Services functions as primary resource for families with young children—information, referrals, resources, and support.
• Manage daily operations including needs assessments, CCW eligibility determinations, case management, and regulatory compliance.
• Promote a welcoming, customer-focused service approach with responsive communication and follow-ups.
• Lead and support a team of Family Specialists, coaching and supervising staff.
• Collaborate with ELRC Management and community partners to expand access to services.

Skills

Leadership

Coaching

Communication

Education

Bachelor's degree in social work, business, human services, or related field

Tools

PA Pelican

Data management systems

Job description

Want to make a difference? Come work with us!

Community Services for Children, Inc. (CSC) is seeking a highly motivated, skilled professional with strong leadership skills for a rewarding career as an Early Learning Resource Centers (ELRC) Family Services Manager. This is a key position in the ELRC program to ensure services are provided to families seeking early learning information. As a proponent of improving access to early childhood services, the manager ensures a streamlined, efficient, and customer-friendly system of referrals and program assistance.

Work Environment: We are a large, well-established, high-performing organization located in the heart of the Lehigh Valley. Selected as a 2015, 2017, 2020, and 2021 Top Workplace, CSC is a leader in early childhood education. We work together to prepare young children and their families to succeed in learning - and life! Our culture encourages a growth mindset and promotes work/life balance - offering generous paid time off packages and comprehensive benefits. Newly hired staff members will receive a $1,000 net monetary incentive upon completion of probation.

Description

• Ensure the ELRC Family Services component functions as a primary resource for families with young children - providing information, referrals, resources, and support to promote child success.
• Manage daily operations of Family Services including needs assessments, Child Care Works (CCW) eligibility determinations, case management, and regulatory compliance.
• Promote a welcoming, customer-focused service approach for families seeking early learning resources, ensuring responsive communication and follow-ups.
• Lead and support a team of Family Specialists, contributing to their development through coaching, comprehensive program training, and individual supervisory conferences.

• Manage CCW processes using PA Pelican and agency data systems, ensuring accurate reporting and performance tracking.
• Monitor program performance, analyze data, and implement continuous quality improvements.

• Collaborate with ELRC Management team and community partners to strengthen and expand access to services for children and families.

Requirements

• Bachelor's degree in social work, business, human services, or related field.
• Three to five years of experience in program leadership - with demonstrated competence in supervision and coaching of staff.
• Experience with regulatory compliance, as well as proven computer skills to utilize data management systems.
• Demonstrated organizational ability with experience managing multiple priorities while maintaining attention to detail.
• Strong interpersonal and communication skills and ability to work in a partnership approach with individuals with varying economic, educational, and cultural backgrounds.
• Valid driver's license and full-time use of car is required for the position.
• Bilingual English/Spanish preferred.

Benefits

• Low cost/rich benefits
• Paid leave for vacation, sick, and personal days
• Thirteen paid holidays
• Agency sponsored 401k retirement plan

Top candidates will demonstrate proven competence in leadership and supervision, comprehensive experience with program compliance, and a passion for supporting families.