ELP Campus Store Associate - Customer Experience

Follett Corporation; West Lafayette, Northern (IN, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Follett Higher Education in West Lafayette, IN seeks an ELP Team Member to deliver exceptional customer service in the campus bookstore. You will greet customers, assist with inquiries, and process purchases using the POS system in a busy retail environment.

As a student-facing role, responsibilities include helping with training new team members, ensuring stock is replenished, and supporting accurate pricing and display setup while adhering to safety and loss-prevention policies.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Basic cash handling and customer service experience.
• Ability to stand for extended periods and lift up to 35 lbs.

Responsibilities

• Greet customers and assist with store inquiries; support a hassle-free service culture.
• Operate POS system, process payments, and apply discounts when needed.
• Complete online orders and assist with shipping applications.
• Stock shelves, price merchandise, and help setup displays.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Order processing apps

Job description

Follett Higher Education in West Lafayette, IN seeks an ELP Team Member to deliver exceptional customer service in the campus bookstore. You will greet customers, assist with inquiries, and process purchases using the POS system in a busy retail environment.

As a student-facing role, responsibilities include helping with training new team members, ensuring stock is replenished, and supporting accurate pricing and display setup while adhering to safety and loss-prevention policies.