Banquet Server

Luminary Hotel & Co

United States

On-site

USD 21,000 - 30,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental, & Vision

401(k) Retirement Plan

Paid Time Off

Holiday Pay

Tuition Reimbursement

Employee Discounts

Free meal for hotel team members

Job summary

Mainsail Lodging & Development is seeking a Banquet Server to ensure seamless execution of banquet events and superior guest experiences. You will welcome guests, serve food and beverages, and set up/break down event spaces in a dynamic hotel environment.

You will work as part of a team, maintain station cleanliness, and use POS systems and tablets to manage orders. A high school diploma is required, and prior banquet/service experience is preferred.

Qualifications

Previous experience in hospitality or banquet serving.
Exceptional customer service skills with a guest-first mindset.
Proficiency in using technology such as computers, tablets, POS systems, and iPads.

Responsibilities

Knowledge of all beverages to include liquors and wines.
Serves guests in an efficient courteous manner following the proper steps of service.
Report to work on time and in proper uniform/approved attire.
Work as a team with all team members within the hotel.
Check station assigned for cleanliness of area.
Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware.
Have necessary tools to run the shift such as tray, pen, corkscrew, crumber.
Ability to pair wines with meals.
Knowledge of all menu items to include prep time, preparations, sauces, allergies, and accompaniments.
Keeping Back of House clean and tidy with all provided guidelines of ‘everything in its place’
Ability to use large descriptors to showcase entrees.
Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience.
Follow cash handling procedures, and must be able to explain shortages and overages
Follow the proper steps of service consistently with every table as outlined in training manual
Bus tables quickly and quietly ensuring no sticky residue is left on the table
Ability to carry banquet tray (with up to 8 entrée plates)
Detail tables and remove items not in use
Never solicit tips
Attend monthly department meetings and daily stand ups
Perform other duties as management requests to service our guests
Ability to use POS (point of sale) system
Follow the procedures addressed in the training manual

Skills

Guest service

Communication

Technology proficiency

Alcohol service knowledge

Teamwork

Education

High school diploma

Tools

POS systems

iPad/tablet

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Overview of the role

As a Banquet Server, you will ensure the seamless execution of banquet events to deliver exceptional guest experiences. This role involves all aspects of event service, including welcoming guests, serving food and beverages, and setting up and breaking down event spaces. As a Banquet Server, you will play a vital role in creating memorable experiences for guests while working in a dynamic, team-oriented environment. Your attention to detail and commitment to excellence will help elevate the success of every event.

What you have

Previous experience in hospitality or banquet serving.
Exceptional customer service skills with a guest-first mindset.
Proficiency in using technology such as computers, tablets, POS systems, and iPads.
Strong communication skills, both written and verbal.
Knowledge of food and beverage service practices.
Familiarity with local laws and regulations related to alcohol service and consumption.
High school diploma or equivalent (higher education preferred).

What you’ll do

Knowledge of all beverages to include liquors and wines
Serves guests in an efficient courteous manner following the proper steps of service
Report to work on time and in proper uniform/approved attire
Work as a team with all team members within the hotel
Check station assigned for cleanliness of area
Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
Ability to pair wines with meals
Knowledge of all menu items to include prep time, preparations, sauces, allergies, and accompaniments
Keeping Back of House clean and tidy with all provided guidelines of ‘everything in its place’
Ability to use large descriptors to showcase entrees
Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
Follow cash handling procedures, and must be able to explain shortages and overages
Follow the proper steps of service consistently with every table as outlined in training manual
Bus tables quickly and quietly ensuring no sticky residue is left on the table
Ability to carry banquet tray (with up to 8 entrée plates)
Detail tables and remove items not in use
Never solicit tips
Attend monthly department meetings and daily stand ups
Perform other duties as management requests to service our guests
Ability to use POS (point of sale) system
Follow the procedures addressed in the training manual

Physical Demand

Ability to stand for extended periods of time and in a potentially hot area under a heat lamp
Ability to walk and bend
Ability to lift 25 pounds
Ability to communicate clearly
Corrected vision to normal range
Long hours sometimes required

Mental Demands

Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations

Full-time Associate Benefits

Medical, Dental, & Vision
HSA & Flexible Spending Account
Basic Life & Disability Plan
401K Retirement Plan
Paid Time Off
Holiday Pay
Career Training & Development Opportunities
Tuition Reimbursement
Bereavement Leave
Employee Assistant Program (EAP)
Jury Duty (May vary by state)
Employee Discounts
Employee Referral Bonus
Free meal for all full-service hotel employees

Part-time Associate Benefits

All above-listed benefits, except for Medical Insurance and Holiday Pay

On-Call Associate Benefits

Employee Discounts
Employee Referral Bonus
Free meal for all full-service hotel employees

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project.

Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon.

Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida.

A bright future with stellar benefits awaits!

We have a comprehensive and competitive benefits program: