Elite VIP IT Support for Executives

NICE; Hoboken (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

NICE is seeking a Senior Executive IT Support Specialist in Hoboken, New Jersey, to provide VIP support for executive leadership and senior management. This high-visibility role demands a strong IT background with over 6 years of experience in corporate environments and at least 3 years supporting executives. Responsibilities include ensuring seamless technology experience, troubleshooting, and maintaining VIP devices. The ideal candidate will demonstrate excellent communication skills and professionalism in a fast-paced setting, along with a Bachelor's degree in a related field.

Qualifications

• 6+ years of experience in IT Support roles in corporate environments.
• 3+ years supporting executives and VIPs directly.
• Strong understanding of networking and troubleshooting.
• Excellent communication and patience with users.

Responsibilities

• Provide premium-level support to executives and VIP users.
• Deliver Tier 2 support across various technologies.
• Perform workstation deployments and upgrades.
• Maintain accurate documentation and follow ITIL processes.

Skills

Technical support

Windows/Mac OS expertise

Communication skills

Customer service orientation

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Microsoft 365

Zoom

AV systems

Job description

NICE is seeking a Senior Executive IT Support Specialist in Hoboken, New Jersey, to provide VIP support for executive leadership and senior management. This high-visibility role demands a strong IT background with over 6 years of experience in corporate environments and at least 3 years supporting executives. Responsibilities include ensuring seamless technology experience, troubleshooting, and maintaining VIP devices. The ideal candidate will demonstrate excellent communication skills and professionalism in a fast-paced setting, along with a Bachelor's degree in a related field.