Elite Poker Room Shift Manager

Champions Group; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO & Paid Sick Leave

401k with company matching

Comprehensive benefits

Job summary

Champions Social Club in North Dallas is seeking an experienced Poker Room Shift Manager to oversee the private member poker room. This hands-on leader will ensure exceptional hospitality, game integrity, regulatory compliance, and smooth operations for cash games and tournaments.

You will hire and coach Dealers and support staff, enforce house rules, and maintain a welcoming, high‑end lounge atmosphere. The role requires 21+ and experience in poker operations or luxury hospitality, with

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Must be at least 21 years of age.
• 3+ years of management experience in poker operations, gaming, private clubs, casinos, or high-volume hospitality environments preferred.
• Strong knowledge of poker rules, game protection, tournament operations, and Title 31 reporting.
• Exceptional leadership, communication, conflict resolution, and guest service skills.
• Ability to work a flexible schedule, including evenings, overnight shifts, weekends, and holidays.
• Strong problem-solving, organizational, and basic math skills in a fast-paced environment.
• Current TABC and Texas Food Handler Certifications required, or the ability to obtain upon hire.

Responsibilities

• Oversee the daily operations of the Poker Room, ensuring exceptional hospitality, game integrity, and operational excellence.
• Hire, train, coach, schedule, and supervise Poker Dealers, Floor Supervisors, and Poker Room Team Members.
• Manage daily cash games, tournaments, dealer rotations, table assignments, and overall game flow to maximize efficiency and member experience.
• Enforce house rules, tournament procedures, and company policies while making fair and timely rulings on game disputes.
• Deliver a luxury member experience by resolving guest concerns, building relationships, and maintaining a welcoming club atmosphere.
• Ensure compliance with Texas private club regulations, membership requirements, internal controls, and cash‑handling procedures.
• Oversee player account creation, financial reconciliations, daily audits, bank balancing, and end‑of‑day closing processes.
• Assist with Cage operations and surveillance reviews as needed to support business operations and game protection.
• Monitor Poker Room performance, facility standards, and game integrity while maintaining a visible leadership presence on the floor.
• Partner with Club Leadership to drive player development, membership growth, tournaments, promotions, and operational improvements.
• Provide ongoing coaching, performance feedback, and accountability to Team Members while supporting a positive, high‑performing culture.
• Perform other duties and special projects, as assigned in support of the Club's operational goals.

Skills

Leadership

Guest service

Communication

Conflict resolution

Problem solving

Organizational skills

Flexibility

Poker rules knowledge

Education

High school diploma

Job description

Champions Social Club in North Dallas is seeking an experienced Poker Room Shift Manager to oversee the private member poker room. This hands-on leader will ensure exceptional hospitality, game integrity, regulatory compliance, and smooth operations for cash games and tournaments.

You will hire and coach Dealers and support staff, enforce house rules, and maintain a welcoming, high‑end lounge atmosphere. The role requires 21+ and experience in poker operations or luxury hospitality, with