Poker Shift Manager

Champions Group; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO & Paid Sick Leave

401k with company matching

Comprehensive benefits

Job summary

Champions Social Club in North Dallas is seeking an experienced Poker Room Shift Manager to oversee the private member poker room. This hands-on leader will ensure exceptional hospitality, game integrity, regulatory compliance, and smooth operations for cash games and tournaments.

You will hire and coach Dealers and support staff, enforce house rules, and maintain a welcoming, high‑end lounge atmosphere. The role requires 21+ and experience in poker operations or luxury hospitality, with

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Must be at least 21 years of age.
• 3+ years of management experience in poker operations, gaming, private clubs, casinos, or high-volume hospitality environments preferred.
• Strong knowledge of poker rules, game protection, tournament operations, and Title 31 reporting.
• Exceptional leadership, communication, conflict resolution, and guest service skills.
• Ability to work a flexible schedule, including evenings, overnight shifts, weekends, and holidays.
• Strong problem-solving, organizational, and basic math skills in a fast-paced environment.
• Current TABC and Texas Food Handler Certifications required, or the ability to obtain upon hire.

Responsibilities

• Oversee the daily operations of the Poker Room, ensuring exceptional hospitality, game integrity, and operational excellence.
• Hire, train, coach, schedule, and supervise Poker Dealers, Floor Supervisors, and Poker Room Team Members.
• Manage daily cash games, tournaments, dealer rotations, table assignments, and overall game flow to maximize efficiency and member experience.
• Enforce house rules, tournament procedures, and company policies while making fair and timely rulings on game disputes.
• Deliver a luxury member experience by resolving guest concerns, building relationships, and maintaining a welcoming club atmosphere.
• Ensure compliance with Texas private club regulations, membership requirements, internal controls, and cash‑handling procedures.
• Oversee player account creation, financial reconciliations, daily audits, bank balancing, and end‑of‑day closing processes.
• Assist with Cage operations and surveillance reviews as needed to support business operations and game protection.
• Monitor Poker Room performance, facility standards, and game integrity while maintaining a visible leadership presence on the floor.
• Partner with Club Leadership to drive player development, membership growth, tournaments, promotions, and operational improvements.
• Provide ongoing coaching, performance feedback, and accountability to Team Members while supporting a positive, high‑performing culture.
• Perform other duties and special projects, as assigned in support of the Club's operational goals.

Skills

Leadership

Guest service

Communication

Conflict resolution

Problem solving

Organizational skills

Flexibility

Poker rules knowledge

Education

High school diploma

Job description

Refined Moments. Real Connections.

Inspired by leaders in hospitality and entertainment, Champions Social Club reimagines an iconic North Dallas steakhouse into a refined social destination, where elegance, connection and culture converge. With fine dining as a cornerstone of the membership offerings, our culinary philosophy is best described as a place “Where Global Flavors Meet Dallas Elegance.” Bringing more than 40 years of culinary expertise, including tenure at some of the most prestigious steakhouses in Texas, Executive Chef Connie Trujillo seamlessly blends global inspiration with classic Dallas steakhouse flare to create an unforgettable dining experience.

Beyond the culinary experience, Champions Social Club comes alive with curated entertainment for our members — from music to comedy to magic shows — and special events such as wine tastings, cigar and bourbon pairings, networking events and more. At Champions, culture is everything. We believe in limitless possibilities and building a team that values people above all. We’re driven by creativity, integrity and a shared passion for delivering exceptional experiences in every detail.

About The Role

Champions Social Club is seeking an experienced and hospitality-driven Poker Room, Shift Manager to oversee the daily operations of our premier private membership poker room. This leadership role is responsible for ensuring operational excellence, game integrity, regulatory compliance, and an exceptional member experience while managing cash games, tournaments, and Poker Room Team Members.

As a hands‑on leader, you will foster a culture of professionalism, hospitality, and accountability, while supporting membership growth and maintaining the elevated service standards that define the Champions Club experience. The ideal candidate thrives in a fast‑paced environment, has a passion for poker operations and luxury hospitality, and is committed to creating a welcoming, engaging, and memorable experience for every member and guest.

• This is a full-time position, working approximately 40 hours per week.**

Responsibilities

• Oversee the daily operations of the Poker Room, ensuring exceptional hospitality, game integrity, and operational excellence.
• Hire, train, coach, schedule, and supervise Poker Dealers, Floor Supervisors, and Poker Room Team Members.
• Manage daily cash games, tournaments, dealer rotations, table assignments, and overall game flow to maximize efficiency and member experience.
• Enforce house rules, tournament procedures, and company policies while making fair and timely rulings on game disputes.
• Deliver a luxury member experience by resolving guest concerns, building relationships, and maintaining a welcoming club atmosphere.
• Ensure compliance with Texas private club regulations, membership requirements, internal controls, and cash‑handling procedures.
• Oversee player account creation, financial reconciliations, daily audits, bank balancing, and end‑of‑day closing processes.
• Assist with Cage operations and surveillance reviews as needed to support business operations and game protection.
• Monitor Poker Room performance, facility standards, and game integrity while maintaining a visible leadership presence on the floor.
• Partner with Club Leadership to drive player development, membership growth, tournaments, promotions, and operational improvements.
• Provide ongoing coaching, performance feedback, and accountability to Team Members while supporting a positive, high‑performing culture.
• Perform other duties and special projects, as assigned in support of the Club's operational goals.

Experience & Qualifications

• High school diploma or equivalent required; college degree preferred.
• Must be at least 21 years of age.
• 3+ years of management experience in poker operations, gaming, private clubs, casinos, or high-volume hospitality environments preferred.
• Strong knowledge of poker rules, game protection, tournament operations, and Title 31 reporting.
• Exceptional leadership, communication, conflict resolution, and guest service skills.
• Ability to work a flexible schedule, including evenings, overnight shifts, weekends, and holidays.
• Strong problem‑solving, organizational, and basic math skills in a fast‑paced environment.
• Current TABC and Texas Food Handler Certifications required, or the ability to obtain upon hire.

What We Offer

• Competitive compensation along with PTO & Paid Sick Leave available to employees after meeting initial eligibility requirements.
• Comprehensive benefits package, including a flexible medical plan with customizable options for eligible positions, 401k with company matching and employee assistance/wellness programs.

Champions is a proud equal opportunity employer and all employees and qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.