Elite Plumbing & HVAC Booking Specialist: CSR & Scheduling

Jumping Jack Plumbing; Victorville (CA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Bonus structure

401(k)

Company phone and vehicle

Company parties

Uniforms

Growth opportunities

Job summary

Jumping Jack Plumbing is seeking an Elite Plumbing and HVAC CSR - Booking Specialist in Victorville, CA. This full-time role rewards an organized, energetic professional who excels at turning inquiries into booked appointments and delivering exceptional customer experiences.

You'll handle inbound calls, texts, and emails, dispatch technicians, maintain precise records in Housecall Pro, and follow up with leads to maximize service opportunities while upholding our standards of performance and

Qualifications

• Experience in home-service or plumbing/HVAC environment preferred.
• Excellent communication and phone skills are required.
• Ability to book appointments and coordinate technician schedules.

Responsibilities

• Answer inbound calls, texts, and emails and convert inquiries to scheduled appointments.
• Dispatch technicians efficiently and accurately.
• Maintain detailed records in Housecall Pro and other software.
• Follow up with leads to ensure no opportunities are missed.
• Ensure timely communication to customers and internal teams.

Skills

Phone skills

Positive attitude

Multitasking

Calm under pressure

Appointment scheduling

Scheduling software

Plumbing/HVAC experience

Bilingual (EN/ES)

Tools

Housecall Pro

ServiceTitan

FieldPulse

Job description

Jumping Jack Plumbing is seeking an Elite Plumbing and HVAC CSR - Booking Specialist in Victorville, CA. This full-time role rewards an organized, energetic professional who excels at turning inquiries into booked appointments and delivering exceptional customer experiences.

You'll handle inbound calls, texts, and emails, dispatch technicians, maintain precise records in Housecall Pro, and follow up with leads to maximize service opportunities while upholding our standards of performance and