Elite Hotel PBX & Guest Services Specialist

Delano Miami Beach; Miami Beach (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A luxury hotel in Florida is seeking a Delano Service Agent – PBX to provide exceptional telephone customer service. This role is vital in assisting both guest and internal calls efficiently, ensuring each request is noted and addressed in a timely manner. Candidates must demonstrate strong customer service skills and effective communication to resolve inquiries and enhance guest experience. The position requires maintaining complete knowledge of hotel services and a proactive approach to fulfill guest needs.

Qualifications

• Proven ability to handle guest inquiries and complaints professionally.
• Familiarity with hotel services and local attractions.
• Experience with telephone systems and Hotel PMS.

Responsibilities

• Provide telephone customer service support for all calls.
• Assist both guest and internal calls promptly.
• Ensure timely follow-up on guest requests.

Skills

Customer service skills

Effective communication

Problem-solving

Job description

A luxury hotel in Florida is seeking a Delano Service Agent – PBX to provide exceptional telephone customer service. This role is vital in assisting both guest and internal calls efficiently, ensuring each request is noted and addressed in a timely manner. Candidates must demonstrate strong customer service skills and effective communication to resolve inquiries and enhance guest experience. The position requires maintaining complete knowledge of hotel services and a proactive approach to fulfill guest needs.