Elite Gym Manager: Lead Team & Elevate Member Experience

Soho House & Co.; Los Angeles (CA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health Care

401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Team Events

Team Meal

Job summary

Soho House & Co. is seeking a proactive Gym Manager in Los Angeles to lead a high-performing fitness team and deliver exceptional member experiences. You will oversee class scheduling, PT sessions, and gym operations while maintaining safety and cleanliness standards.

The role emphasizes strategic leadership, budget delivery, and cross-functional collaboration with Wellness, Spa, and F&B teams. Ideal candidates have 5+ years in high-profile fitness environments and Level 3 PT certification.

Qualifications

• 5+ years’ experience in a high-profile fitness or wellness environment.
• Level 3 Personal Training certification (minimum).
• Strong leadership with proven success in recruitment, training and performance management.
• Strategic, target-driven and results-oriented.
• Excellent organisational and communication skills.
• Collaborative and comfortable working cross-functionally.
• Highly adaptable, hands-on and solutions-focused.
• Passionate about fitness, with high standards of service delivery.

Responsibilities

• Build and lead a best-in-class fitness team, including trainers, instructors and gym staff.
• Manage recruitment, onboarding, performance reviews, training and development.
• Promote high team morale and retention through motivation, coaching and recognition.
• Set clear expectations and ensure all staff uphold brand and service standards.
• Conduct regular team meetings and manage team schedules effectively.
• Ensure the team consistently delivers exceptional service and memorable experiences.
• Oversee scheduling of classes, personal training sessions and gym floor support.
• Maintain gym presentation and ensure all equipment is clean, functional and safe.
• Monitor member feedback and usage data to enhance gym programming and member engagement.
• Drive participation in group fitness classes and PT sessions.
• Collaborate with Wellness, Spa and F&B teams for cross-referrals and guest experiences.
• Lead on initiatives and activations aligned with Soho Health Club’s ethos and goals.
• Support the delivery of budgeted targets, KPIs and revenue opportunities.
• Achieve KPI’s for class programming and PT sales.
• Ensure staffing, scheduling and resources reflect business needs.
• Monitor and control operational costs while maintaining standards.
• Analyse member usage, sales data and feedback to inform decisions.

Skills

Leadership

Recruitment

Communication

Strategic thinking

Customer service

Fitness expertise

Education

Level 3 Personal Training certification

Job description

Soho House & Co. is seeking a proactive Gym Manager in Los Angeles to lead a high-performing fitness team and deliver exceptional member experiences. You will oversee class scheduling, PT sessions, and gym operations while maintaining safety and cleanliness standards.

The role emphasizes strategic leadership, budget delivery, and cross-functional collaboration with Wellness, Spa, and F&B teams. Ideal candidates have 5+ years in high-profile fitness environments and Level 3 PT certification.