Elite Client Services Specialist — Global Support

Colsafety; Columbia Township (MO); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

HSA Contributions

Employee Assistance Program

Paid Time Off

Holidays

Volunteer Time Off

401k Matching

Job summary

Colsafety is seeking a Client Services Specialist in Columbia, Missouri. This role is not a call center; you will be the first point of contact for our global clientele and undergo ongoing, in-depth training to become a high-impact resource for our clients.

You will react swiftly to inbound sales opportunities, manage online orders with precise service, and contribute to continuous improvement through feedback and collaboration with internal teams.

Qualifications

• React swiftly and competently to inbound sales opportunities and actively address client needs.
• Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up.
• Obtain Gear Expert level knowledge of product lines and internal procedures.
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service.
• Provide customer feedback to internal parties, continually improving our approach to excellence.

Responsibilities

• Serve as the first point of contact for global clients with high-impact service.
• Manage inbound sales opportunities and online orders with prompt follow-up to ensure satisfaction.
• Develop Gear Expert level knowledge of products and internal procedures; participate in training sessions.
• Provide actionable customer feedback to internal teams to improve processes and outcomes.

Skills

Customer service

Problem solving

Tech-savvy

Communication

Team player

Tools

CRM software

Job description

Client Services Specialist

Department: Client Services

Employment Type: Full Time

Location: Columbia, Missouri

Reporting To: Andrew Neuenswander

Description

Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients.

This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.

Requirements for success as part of our elite Client Services team:

• React swiftly and competently to inbound sales opportunities and actively address client needs
• Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
• Obtain Gear Expert® level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence

Ideal candidate qualities include:

• The desire to work with people continuously and to be a problem solver
• Fluency with technology
• Excellent personal, as well as written and oral communication skills
• Strong organizational skills
• Autonomous decision-making and problem resolution skills
• The desire to be part of a team and to be a high performer

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

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